17 Voice Bots Jobs

As a Contact Center Subject Matter Expert (SME) specialized in Auto Dialer implementation for the Collections Department, your primary role will be to lead the implementation of an Auto Dialer system for outbound contact center operations in a banking environment. Your responsibilities will include: - Leading the implementation of an Auto Dialer system (Predictive, Progressive, and Preview dialing modes) for collections operations. - Designing and optimizing campaign management strategies, call prioritization, segmentation, and agent workflows. - Ensuring compliance with TCPA, FDCPA, GDPR, and other banking regulations related to outbound calling. - Defining and implementing dialer performan...

We are seeking an Integration Expert / Enterprise Architect with deep expertise in designing and implementing large-scale integration solutions across enterprise systems. You will be responsible for defining integration strategies, ensuring interoperability between AI, telephony, CRM, ERP, and cloud applications, and maintaining architectural integrity. This role requires balancing business requirements with technical feasibility while ensuring scalability, security, and compliance across integration layers. Responsibilities: Design and oversee integration architectures connecting AI, telephony, and enterprise applications. Define standards for APIs, microservices, and middleware to ensure i...

Description: We are seeking a Technical Business Analyst / Solution Expert with 5+ years of experience bridging client technology requirements and solution delivery. This role focuses on defining requirements, creating solution diagrams, and coordinating implementations for enterprise AI and telephony solutions. Responsibilities: Liaise with client IT and telephony teams to capture requirements. Create solution diagrams and technical documentation. Translate business needs into functional/technical requirements. Manage implementation roadmaps, timelines, and stakeholder communication. Support proof-of-concepts, pilots, and production rollouts. Coordinate UAT, capture feedback, and manage def...

Company Description MsgKart empowers businesses by delivering seamless customer interactions with AI-driven, multi-channel communication. Our platform integrates AI Chatbots, Voice Bots, and IVR solutions to enhance customer experience, reduce support costs, and boost engagement across channels such as WhatsApp, Instagram, RCS, and SMS. We tailor our platform to scale from SMBs to Enterprises by integrating LLMs (Language Learning Models) and RAG (Retrieval-Augmented Generation) for personalized, real-time responses. MsgKart is committed to streamlining operations, improving lead generation, and providing AI-based automation while ensuring data security. Role Description This is a full-time ...

Interested suitable candidates please be in touch with roopashree.ry@sutherlandglobal.com Technical Business Analyst Description: We are seeking a Technical Business Analyst / Solution Expert with 5+ years of experience bridging client technology requirements and solution delivery. This role focuses on defining requirements, creating solution diagrams, and coordinating implementations for enterprise AI and telephony solutions. Responsibilities: Liaise with client IT and telephony teams to capture requirements. Create solution diagrams and technical documentation. Translate business needs into functional/technical requirements. Manage implementation roadmaps, timelines, and stakeholder commun...

Interested suitable candidates please be in touch with roopashree.ry@sutherlandglobal.com Telephony Engineer Description: We are seeking an experienced Telephony Engineer with 5+ years of expertise in integrating and managing enterprise telephony platforms. You will be responsible for configuring and maintaining SIP-based call flows, CTI integrations, and multi-platform telephony environments to support enterprise-grade communication systems. Responsibilities: Design, configure, and maintain SIP trunks, call routing, and dial plans. Integrate telephony platforms with CTI and enterprise systems. Collaborate with network engineers to optimize QoS for voice traffic. Ensure high availability and...

Role Overview: As a Quality Assurance Engineer at Miratech, you will be part of a project focusing on testing Conversational AI applications, including chatbots and voicebots. Your role will involve designing and executing functional and regression test scripts to ensure high system performance and reliability. Key Responsibilities: - Prepare functional test cases and corresponding test data. - Conduct call routing and skill-based testing. - Ensure high attention to detail and deliver quality results with a strong work ethic. - Collaborate effectively within a team and communicate clearly in both independent and team settings. - Identify, assess, and manage project risks proactively. - Suppo...

As a Voice AI Engineer, you play a crucial role in shaping the next era of human-machine interaction, where seamless conversations take place in real-time with voice-first intelligence. Your responsibilities include: - Designing, building, and maintaining real-time audio communication pipelines using technologies such as WebSockets, Redis, and Django Channels. - Integration and optimization of Speech-to-Text (STT) and Text-to-Speech (TTS) engines for efficient communication. - Collaboration with cross-functional teams to embed Large Language Models (LLMs) like OpenAI, Claude, and Gemini into dynamic conversational flows. - Continuously monitoring, testing, and debugging production systems to...

Job role - Prompt Engineer Experience - 2+ Location - Bangalore Notice period - Immediate Joiner • 2+ years relevant experience with prompt engineering preferably with OpenAI • Proven expertise in prompt engineering strategies and their application to real-world problems, experience in Insurance usecases will be preferred • Hands on experience in designing, developing and refining prompts, optimizing prompt performance, and improving the AI prompt generation process for various applications • Hands-on experience in RAG-based solutions for data retrieval and conversational AI & chatbot development • Experience with Voice AI platform e.g. ElevanLabs or similar with Voice Modulation experience ...

As a Software Development Lead at MetLife, you will be responsible for designing, developing, and maintaining software solutions within a defined system, platform, or product. Your role will involve ensuring consistency across enterprise data, reducing risks, and promoting efficiencies to support the organization's goals and objectives. You will lead the creation of architectural specifications, document user requirements, develop user stories, and estimate technology solutions for large complex features in collaboration with the Product Owner. Your responsibilities will include leading the technical design and development of applications/platforms, ensuring disaster recovery, privacy, and s...

About Us Exotel is a leading provider of AI transformation to enterprises for customer engagement and experience. With over 20 billion annual conversations across Omni channel, voice, agents and bots, Exotel is trusted by more than 7000 clients worldwide, spanning industries such as BFSI, Logistics, Consumer Durables, E-commerce, Healthcare and Education. Customer expectations are evolving and businesses face the challenge of balancing the need for increased revenue, optimized costs, and exceptional customer experience (CX). Exotel steps forward as your transformative partner, offering an AI-powered communication solution to address all three! Role Overview As the Director / Sr. Director Pro...

Phonologies, a leading provider of speech technology and voice bots in India, is seeking individuals to join the team and revolutionize the delivery of conversational AI and voice bots over the phone. Our innovative solutions are seamlessly integrated with top contact center providers, telephony systems, and CRM systems. We are on the lookout for dynamic and skilled specialists to contribute to the development of our cutting-edge customer interaction solutions. As part of our team, you will be involved in developing and implementing machine learning models for real-world applications. Ideal candidates should possess a minimum of 5 years of experience and demonstrate proficiency in Python, sc...

As a Senior Java Developer/Technical Lead for Voice & Email Platform at our growing team, you will be responsible for developing, optimizing, and maintaining Java-based applications. Your role involves working with RESTful APIs, Webhooks, and WebSocket protocols to facilitate real-time communication. Building secure and scalable backend systems to efficiently handle high-volume traffic is a key aspect of your responsibilities. Collaboration with cross-functional teams is essential to enhance performance and reliability. Additionally, you will troubleshoot issues related to support tickets and third-party integrations and optimize system performance using multithreading, caching, and database...

As a Lead IVR Systems Manager at our company, you will play a crucial role in planning, developing, deploying, and optimizing IVR systems. You will collaborate with product owners, designers, and business stakeholders to define IVR requirements and translate them into technical deliverables. Working closely with development teams, you will ensure timely delivery and alignment with technical standards. Managing project scope, timelines, resource allocation, and risks across multiple IVR initiatives will be key responsibilities. Your role will also involve defining and monitoring success metrics such as call containment, transfer rates, resolution rates, customer satisfaction, and error rates....

As a Lead IVR Systems Manager, you will play a crucial role in planning, developing, deploying, and optimizing IVR systems. You will be responsible for collaborating with product owners, designers, and business stakeholders to define IVR requirements and translate them into technical deliverables. Your key responsibilities will include managing project scope, timelines, resource allocation, and risks across multiple IVR initiatives. Additionally, you will define and monitor success metrics such as call containment, transfer rates, resolution rates, customer satisfaction, and error rates. You will oversee IVR testing, ensuring production readiness, and driving continuous improvement to ensure...

You are a dynamic and experienced BPO Technology Head with hands-on expertise in Genesys and other contact center technologies. In this leadership role, you will be responsible for driving the design, implementation, and optimization of the technology ecosystem that supports multi-channel customer service operations. The ideal candidate should be both strategic and technically proficient, capable of bridging the gap between business needs and technology solutions. Your key responsibilities include developing and executing the technology strategy for BPO and customer support operations. You will provide hands-on leadership in the implementation, configuration, and optimization of Genesys Clou...

You should have an understanding of configuring Genesys PureCloud and PureCloud BYOC Cloud. Design Genesys Architect flow using various Genesys tools, Google Dialog, and Voice Bots. Ensure proper coordination of software application design, development, testing, quality assurance, configuration, installation, and support to ensure smooth, stable, and timely implementation of work requests and issue resolution. Deep functional and technical understanding of APIs and related integration with external NLU services. Functional and technical understanding of building API-based integrations with Salesforce, MS Dynamics, etc. You should have 5 to 10 years of experience implementing multichannel sel...