Manager - Process & Quality

Job Description

Manager -Process & Quality should provide day-to-day direction to Quality Associates. Coordinates with Operations to ensure that the Quality Targets are met. Designs the Quality Management System that standardizes and documents all processes. Ensures compliance to contractual deliverables and addresses team-level issues. Implement initiatives and projects as needed in order to drive performance. Ensures that all Quality SLAs are met. Designs and drives KPIs and KRAs of the team. Coordinates with all departments in implementing Quality Programs. Conducts projects to improve performance. Develops plans to minimize cost and increase productivity. Plans for manpower requirements and implemented right sizing of the department when needed. Creates process documentation and standardizes processes of quality. Conduct training for quality as needed. Develop the quality team in accordance with the quality roadmap. Education - Bachelor in any stream Work Exp - 10+ years Show more Show less