Manager

Key Responsibilities: 1. Sales & Business Development: Achieve and exceed monthly/quarterly/annual sales targets. Monitor sales KPIs and implement corrective actions when needed. Identify local market trends, customer preferences, and competitors to plan local marketing and sales strategies. 2. Customer Experience: Ensure superior customer service and handle escalations efficiently. Manage customer follow-ups, queries, and complaints. Oversee the complete customer journey from inquiry to final delivery and installation. 3. Store Operations: Ensure the store operates smoothly in terms of cleanliness, maintenance, and adherence to SOPs. Manage stock levels, ordering, and inventory control. Oversee billing, payment collection, and coordination with logistics for timely deliveries. 4. Team Management: Lead, train, and motivate showroom staff including sales executives and support staff. Monitor team performance and provide regular feedback. Schedule shifts and manage manpower planning to ensure adequate floor coverage. 5. Visual Merchandising: Ensure the showroom layout and displays align with Godrej Interios brand standards. Coordinate with the visual merchandising team for timely updates. Conduct regular checks to maintain hygiene and aesthetics of the showroom. 6. Reporting & Coordination: Prepare and share daily/weekly/monthly reports on sales, footfall, conversions, etc. Coordinate with HO and regional teams for product availability, schemes, training, etc. Qualifications: Graduate in any discipline; MBA preferred. 5+ years of experience in retail showroom management (furniture/interior/home dcor industry preferred). Must knowledge of Tally Prime Preferred candidate profile