Job
Description
The People Services Lead role at AECOM is responsible for delivering a service delivery framework that supports the company's strategy through collaboration, stakeholder engagement, best-in-class customer service, quality, and compliance. **Key Responsibilities:** - Lead People Services team executives for onboarding, exit, and employee lifecycle transactions for India. - Ensure data integrity in Workday and compliance with global standards. - Drive a culture of quality and high performance, focusing on team collaboration, simplicity, and continuous improvement to deliver an excellent customer experience. - Ensure services provided are fit-for-purpose, business-focused, and aligned with the HR People Strategy. - Drive process improvements and efficiencies for change. - Provide thought leadership for a high-performing, customer-focused, and agile People Services function. - Partner with GBS Team leads and HR Business Partners for a global approach to service delivery. - Understand local business drivers and operational needs to incorporate them into service delivery. - Lead special projects and ensure a seamless transition from project to business. - Monitor and report on SLAs and KPIs to track and improve service delivery performance. - Lead, inspire, motivate, and up-skill the People Services teams for high performance. - Ensure resource levels enable an agile workforce to respond to changing volumes and business expectations. - Ensure adherence to internal controls, external regulatory, and audit requirements, including SOX compliance. **Qualifications:** - Proven experience in leading an HR Shared Services team within a global or matrixed organization. - Postgraduate in HR with 15 years of experience in managing employee services. - Deep understanding of employee life cycle processes and shared service operations within the India region. - Strong focus on employee experience and customer service. - Experienced in stakeholder engagement and influencing at senior levels. - Experience working with Workday, Oracle, ADP Global View, or similar systems. - Knowledge of compliance requirements including SOX. - Ability to manage competing priorities in a fast-paced environment. - Experience reporting on metrics/SLAs/KPIs to monitor and continuously improve the HR service. **Key Competencies:** - Strategic and operational thinking - Stakeholder management and collaboration - Change management and continuous improvement - Problem-solving and data-driven decision-making - Leadership with integrity and empathy - Excellent communications skills, both written and verbal About AECOM: AECOM is a global infrastructure leader committed to delivering a better world. They offer comprehensive benefits and opportunities for growth and career advancement. With a focus on innovative and sustainable solutions, AECOM is dedicated to transforming industries and shaping the future. Join AECOM's global team and be part of a workplace built on respect, collaboration, and community. (AECOM is an Equal Opportunity Employer and all information will be kept confidential according to EEO guidelines.) The People Services Lead role at AECOM is responsible for delivering a service delivery framework that supports the company's strategy through collaboration, stakeholder engagement, best-in-class customer service, quality, and compliance. **Key Responsibilities:** - Lead People Services team executives for onboarding, exit, and employee lifecycle transactions for India. - Ensure data integrity in Workday and compliance with global standards. - Drive a culture of quality and high performance, focusing on team collaboration, simplicity, and continuous improvement to deliver an excellent customer experience. - Ensure services provided are fit-for-purpose, business-focused, and aligned with the HR People Strategy. - Drive process improvements and efficiencies for change. - Provide thought leadership for a high-performing, customer-focused, and agile People Services function. - Partner with GBS Team leads and HR Business Partners for a global approach to service delivery. - Understand local business drivers and operational needs to incorporate them into service delivery. - Lead special projects and ensure a seamless transition from project to business. - Monitor and report on SLAs and KPIs to track and improve service delivery performance. - Lead, inspire, motivate, and up-skill the People Services teams for high performance. - Ensure resource levels enable an agile workforce to respond to changing volumes and business expectations. - Ensure adherence to internal controls, external regulatory, and audit requirements, including SOX compliance. **Qualifications:** - Proven experience in leading an HR Shared Services team within a global or matrixed organization. - Postgraduate in HR with 15 years of experience in managing employee services. - Deep understanding of employee life cycle processes and shared service operations within the India reg
