Job
Description
We are looking to hire a Manager - O2C for a hybrid role based in Pune. This is a fantastic opportunity for professionals with 12+ years of experience in the Order to Cash domain and a strong background in insurance operations. If you're a people-centric leader with a proven ability to manage teams and stakeholders globally, this role is for you. Location - Pune - Hybrid - Rotational Shifts (3 PM - 12 AM/6 PM - 3 AM) Your Future Employer - Join a global insurance brokerage firm renowned for operational excellence, innovation, and a strong focus on client relationships. Be a part of a collaborative and forward-thinking team that values leadership, ownership, and growth. Responsibilities - Oversee the end-to-end Billing, Invoicing, and Cash Application process Drive day-to-day operations in accounts receivables, billing, and collections Manage and lead a team of 20 to 50 members , ensuring performance and engagement Handle client service, claims management, and billing operations Maintain strong relationships with corporate clients and internal stakeholders Ensure compliance with SLAs and internal KPIs Requirements - Bachelors degree in Commerce or a related field 12+ years of experience in client service, claims management, billing, or related functions Minimum 5 years of experience in the insurance domain Strong expertise in Order to Cash (O2C) Cash Application, Invoicing, Collections, Reconciliation Previous exposure to the insurance brokerage business Proven experience in managing teams of 20 to 50 members What is in it for you - Leadership role in a global organization Hybrid work flexibility Exposure to international stakeholders and large-scale operations Competitive salary and comprehensive benefits Career progression and learning opportunities in a growing domain Reach Us - If you think this role is aligned with your career goals, kindly write to us at kapil.kataria@crescendogroup.in with your updated CV for a confidential discussion. Disclaimer - Crescendo Global specializes in Senior to C-level niche recruitment. We are passionate about empowering job seekers and employers with an engaging, memorable job search and leadership hiring experience. We do not discriminate based on race, religion, colour, origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Note - Due to the volume of applications we receive, please assume that your profile has not been shortlisted if you do not hear back from us within a week. We appreciate your patience. Scammers may misuse Crescendo Globals name for fake job offers. We never ask for money, purchases, or system upgrades. Please verify all job opportunities at www.crescendo-global.com and report any fraudulent activity immediately. Stay alert and stay safe. Keywords - Crescendo Global, Service Delivery Manager, SDM, O2C, Order to Cash, Insurance, Cash Application, Collections, Reconciliation, Client Service, Team Management, Pune, Hybrid Jobs
