JD for AM (Assistant Manager)-HR 1. Recruitment, Onboarding Process and Vendor Management : Strategic recruitment planning : Developing and executing hiring strategies aligned with the Organizational goals. Ensuring effective HR support to branch operations, ensuring compliance with organizational policies and procedures. Reviewing of Manpower requirement at Branches and Head Office. Ensuring schedulement of interview, creation of panels and meeting links on time. Posting the details of job vacancies in NABFINS and Naukri portal. Consolidating the job applications/requests in the NABFINS. Forwarding the job applications to the respective RMs for their follow ups. Undertakes employment enquires for the shortlisted candidates in Equifax Portal. Ensuring approval for CTC and issuance of Offer Letters on time. Managing the vendors/consultants related to staff recruitment/Background verification Payment of subscription and renewals. Verifying the requests come under Employee Referral Scheme and processing the payments. Reviewing/resolving of tickets raised under Helpdesk in NABFINET. Review of statutory compliance related to PF, ESI, Minimum Wages, Code of wages, etc., Ensuring Service File is in place for all the joiners. Maintenance of MIS/Tracker. Panel member in interview for CSO / Apprentice position. 2. Transfers, Deputations, SHR, Disciplinary Actions, Annual staff appraisal / Annual Staff promotion : Reviewing and recommending the cases for transfers, deputations, SHR, disciplinary actions. Verifying and recommending requests for transfer grant for approval. Handling of activities related to annual staff performance appraisal. Handling of activities related to annual staff promotion. Uploading the employees data in the Equifax Portal on fortnightly basis. Managing of vendors/consultants and processing of payment other than staff recruitment. Panel member in interview for CSO / Apprentice position. Maintenance of MIS. 3. Staff Attendance/Leave, Exit. Verifying and recommending the resignation / termination cases. Issuance of Termination Letter for the terminated cases. Ensuring closing of tickets related to staff attendance, leaves and loss of pay. Ensuring on time escalation of more than 3 days LOP cases. Panel member in interview for CSO / Apprentice position Maintenance of MIS. 4. Full & Final Settlement, Performance Incentive, Change of Designation/Job- role/Location and Relieving / Service Letter : Processing of staff incentive and initiating the payment on time. Verifying the F&F cases and ensuring submission for approval to ensure release of settlements within the timeline. Verifying and ensuring release of salary/Incentive/Reimbursements which are on hold. Verifying of core entries and posting related entries in case of change in designation/job- role/location. Submitting the Staff Attrition Report and Monthly Report with the Management. Maintenance of MIS/Tracker. Reviewing and providing resolutions for the tickets raised under Helpdesk in NABFINET. Panel member in interview for CSO / Apprentice position. Undertaking any other tasks, as allotted by the supervisor.

JD for CSO (Customer Service Officer)-HR 1. Recruitment and Onboarding Process : Obtaining approval for the interviews and scheduling the interviews based on the requirement (Replacement / New). Creating Panels for interview based on the requirement with respect to the designations. Creating links for interviews in virtual mode. Coordinating and supporting the panel members in conducting the interviews. Following-up the panel members for the interview assessment scores. Reviewing interview assessment sheets to find out the shortlisted candidates. Verifying the supporting documents (KYC Documents, Equifax Report and BGV Reports). Performing salary negotiation with the shortlisted candidates. Note preparation for CTC approval in the specified format. Issuance of Offer Letters and creating Temp. ID to enable the joiners to complete the joining formalities. Following-up the RMs for allotment of OJT location and Final Place of Posting. Coordinating with the Branches to complete the onboarding process on the scheduled joining dates. Verifying the data updated and the documents uploaded (as per the checklist for onboarding) and approving staff joining in NABFINET. Ensuring availability of all required data/documents for all the joiners. Maintenance of Service Files, MIS/Tracker. 2. Transfers, Deputations, SHR and Disciplinary Actions : Initiating notes for transfer, deputations, SHR (Shouldering Higher Responsibility) based on the recommendation from the FRHs. Initiating note for disciplinary actions based on the recommendations from the FRHs/IAD. Processing of requests received for Transfer grants after verification. Coordinating with the RMs and FRHs for review for the PIP (Performance Improvement Plan) cases. Closing of the PIP cases as per the recommendation and approval obtained. Closing of Show-cause notice issued cases as per the recommendation and approval obtained. 3. Staff Attendance, Leave and Exit : Sending email to the concern staff who is under unauthorized absence for three days or more - asking the reason and advising to report to work. Reviewing / resolving of tickets raised under Helpdesk Menu in NABFINET related to attendance / leave. Converting LOP1 to LOP2 based on proper justification and recommendation Crediting Maternity leave and Paternity leave as per the request and approval. Processing of resignation request and following up with the Supervisors as per hierarchy for their recommendation and approval. Following up with the Supervisors to make them raise the termination request for the cases which are under unauthorized absence for more than 3 days and not responding to our email. Replying the emails pertaining to ex-employment verification from other Companies. Issuance of Termination Letter for all the terminated cases. 4. Full & Final Settlement, Performance Incentive, Change of Designation/Job- role/Location and Relieving / Service Letter : Processing of Full and Final settlement after exit within the timeline. Following up the Branches for getting the exit documents, preparation of notes in the prescribed format, submitting with IAD for pre-audit, obtaining approval from the competent authority. Processing the requests for release of Incentive/Salary/Reimbursements on approval which have been kept on hold. Coordinating with the Admin. Department for Salary/Reimbursement release. Sending email and raising ticket to DIT for EFT generation. Sending requests to the Accounts department for funds through email. Sending letter to the employees for recovery of shortfall amount through post who absconded and terminated. Posting of core entry related to changes in Designation/Job-role and location. Issuance of Relieving Letter to the resigned & relieved employees through email and post. Submitting the Staff Attrition Report with the Management. Preparation of Note for releasing Statutory Bonus and initiating payments. Maintenance of MIS/Tracker. Undertaking any other tasks, as allotted by supervisor.

Job Description Designation: Senior Manager / Assistant General Manager Department: Human Resource Location: Head Office, Bengaluru Educational Qualification: MBA in Human Resources (HR) or related field. Experience: The candidate should have a proven experience of 6 years or more in an HR role including 2 years in Banking and Finance sector. Exposure to the Microfinance (MFI) sector will be an added advantage. The role requires in- depth knowledge of HR-related laws, regulations and best practices, along with excellent communication, interpersonal, and people management skills. Preferred Skills: The ideal candidate must demonstrate strong leadership abilities and possess sound knowledge of HR-related laws and regulations. They will be responsible for managing end-to-end human resource functions in alignment with organizational policies and compliance requirements. This includes overseeing the entire employee life cycle, encompassing recruitment, onboarding, employee relations, exit, final settlement processing, policy implementation, legal compliance, and driving training and development initiatives to enhance employee capabilities and support the organization's overall growth. Roles and Responsibilities : * Lead the end-to-end recruitment process, including gap analysis, manpower planning, candidate sourcing, screening, selection and onboarding. Collaborate with the Regional Managers and Head of the departments to understand staffing needs and ensure timely hiring. Manage relationships with recruitment agencies and vendors, ensuring service level agreements are in place. Overseeing the onboarding process to ensure new hires are effectively integrated into the organization, including orientation programs and necessary documentation. * Administering and managing all aspects of the employee lifecycle, including transfers, deputations and disciplinary actions. Develop and implement policies for smooth transitions and ensure compliance with organizational standards. Planning and overseeing the annual performance appraisal process, ensuring fairness and consistency in the process. Conducting promotions and career development discussions, aligning employee aspirations with organizational goals. * Monitoring and managing employee attendance and leave records, ensuring accuracy and compliance with company policies. Addressing attendance related issues proactively and implement corrective measures when necessary. Overseeing the exit process, including conducting exit interviews, managing handovers, and ensuring all exit formalities are completed in a timely and professional manner. * Handling all aspects of employee compensation, including processing full and final settlements, disbursing performance incentives, and managing changes in designations, job roles, or locations. Ensuring timely issuance of official documents such as offer of appointment, relieving letters and service certificates. Maintaining and updating employee records in the HR management system, ensuring data accuracy and confidentiality. * Designing and implementing comprehensive training programs to enhance employee skills and competencies. Conduct training needs assessments across departments and develop tailored learning solutions. * Coordinating with external trainers and training institutions to provide training to the Employees based on the TNA or requirement. Monitoring and evaluating the effectiveness of training programs to meet evolving organizational needs. * Has to perform other tasks as required by the Company or assigned by the supervisor, based on official exigencies. Interested can send their CV to, Mail Id- nandish.m@nabfins.org

Tele caller, Risk Management Department Function : Tele calling and attending calls from Toll free No (Grievance) Job Summary: Responsible for calling existing and prospective customers from the provided database. Attend inbound calls on the toll-free/customer care number . Responsible for proper follow-up and maintain conversation records. Responsible to understand customer concern, do proper analysis of customer concern to find out the reason and provide resolution to the customer. Job Designation: Customer Service Officer Job Role: Tele calling & Attending Calls From Toll Free Number Duties/Responsibilities Make outbound calls to customers by using scripts. Attend inbound calls on the toll-free/customer care number and address queries. Obtaining customer information and other relevant data. Asking questions to customer and understanding their queries. Contacting PAR and NPA borrowers and identify reasons for non-payment. Resolving queries and issues related to the products and services. Suggesting solutions based on customer's needs and requirements. Need to complete 120 calls out of which 50 successful calls is mandatory. Handle and escalate customer complaints or grievances to the concerned branch. Update call records, customer responses, and feedback accurately in the system. Coordinate with branch staff for ground-level follow-up if required for closure of grievances. Have knowledge of policies related to business, recovery and office circulars. Consolidate and maintain the database of the tele callers on a daily basis. Monitoring tele callers team in field office for achievement of target against plan on daily basis. Required Skills/Knowledge: Good verbal and written communication skills. Good Computer skills. Good Interpersonal skills. Should be able to work in a team or individually. Should be able to manage and undertake multiple tasks. Preferred languages English, Hindi, Tamil and Malayalam (ie., for states in - Bihar, Chhattisgarh, Gujarat, Jharkhand, Odisha, Uttar Pradesh, Tamil Nadu and Kerala) Education and Experience: Education:12th pass and above. Candidates with 1 to 2 years of work experience in tele calling are preferred Fresher's are also eligible to apply.

1. Financial Strategy: Develop and execute financial strategies aligned with the company's goals and regulatory requirements. 2. Financial Planning and Analysis: Oversee financial planning, budgeting, forecasting, and analysis to ensure sound financial decision-making. 3. Financial Reporting: Oversee the preparation and accuracy of financial statements, ensuring compliance with accounting standards and regulatory reporting requirements. 4. Treasury Management: Manage the company's liquidity, optimize capital structure, and oversee cash flow management and investment strategies. 5. Compliance and Regulatory Oversight: Stay updated on financial regulations and ensure the company's adherence to regulatory requirements, working closely with regulatory bodies. 6. Internal Controls: Establish and maintain robust internal control systems to safeguard company assets and ensure accuracy in financial reporting. 7. Team Leadership: Lead and manage the finance team, fostering a culture of collaboration, high performance, and professional development. 8. Financial Audits: Coordinate and manage financial audits, both internal and external, ensuring the accuracy and transparency of financial records. 9. Strategic Partnerships: Collaborate with other departments and senior management to provide financial insights and support decision-making processes.

i. Review and verification of customer details for issuance of policy ii. Maintenance and updating of Master Policy Database and endorsements iii. Scrutiny of insurance claim documents prior to submission to the insurer iv. Coordinate with branch offices for timely submission of insurance claim documents. v. Coordinate with insurer for timely settlement of claim and submission of additional information or documents sought for processing of claims. vi. Monitor status of claims at various stages for completing necessary procedures as within the stipulated turnaround time. vii. Preparation of periodical reports for review. viii. Accounting of claim accounts as per the defined procedures. 1. Good communication skills in English (Speaking and Writing) is must. 2. Speaking proficiency in Hindi is desirable. 3. The candidate should have knowledge of Microsoft Excel should be capable of applying basis tools and techniques for data analysis. 4. Basic knowledge of accounting is an added advantage 5. The candidate should possess good communication and interpersonal skills 6. Candidates capable for speaking languages other than their mother tongue and English is preferable.

i. Review and verification customer details for its correctness and accuracy. ii. Timely Payment of Insurance Premium. iii. Maintenance of policy data-base and records. iv. Provide assistance to customers and branch staffs for timely submission of claim and its settlement. v. Address queries / customer inquiries regarding the product and service in a timely and accurate way over phone or through email. vi. Keep track of status of insurance claims at various stages for ensuring the Turnaround Time defines for various procedures. vii. Scrutiny and verification of Insurance Claims prior to submission to the insurer. viii. Day to day coordination with Companys branch offices and Insurer for exchange of necessary information, additional documents and inquiries made the insurer while processing the claims. 1.Good communication skills in English (Speaking and Writing) is must. 2. Speaking proficiency in Hindi is desirable. 3. The candidate should have knowledge of Microsoft Excel should be capable of applying basis tools and techniques for data analysis. 4. Basic knowledge of accounting is an added advantage 5. The candidate should possess good communication and interpersonal skills 6. Candidates capable for speaking languages other than their mother tongue and English is preferable. 7. Freshers with high calibre for learning and grasping the business process can also apply.

i. Preparation of Risk Control Self Assessment templates for branches and all departments ii. Co-ordinate and follow up with the departments iii. Consolidation of the reports from branches (500+) and departments, its analysis and report preparation iv. Analysis of data on various aspects on continuous basis v. Preparation of monthly report on risks and breaches vi. Visit to branches to analyse the deviations/lapses at branches and the emerging risks. vii. In the event of frauds in branches/regions viii. New risk assessment (NRA) in existing processes and before new products launching ix. Set up operation risk/fraud risk management team for fraud investigation if approved by management Good communication skills in English (Speaking and Writing) is must Speaking proficiency in Hindi is desirable The candidate should have knowledge of Microsoft Excel should be capable of applying basis tools and techniques for data analysis Basic knowledge of accounting is an added advantage The candidate should possess good communication and interpersonal skills The candidate should have completed graduation prior to applying for the position. Candidate should have 2 years and above relevant experience in MFI. Candidates with considerable experience in Customer Service, Customer Relationship Management, MIS, Data Analysis is preferable.

Job Description: Position: Customer Service Executive-Data Analyst We are looking for a Data Analyst to drive data-based decision-making and enhance operational efficiency. The ideal candidate should have a strong analytical mindset, proficiency in data visualization tools and the ability to translate data into actionable insights. Key Responsibilities: Create interactive dashboards and reports using Power BI. Gather, validate and clean financial and operational data from various sources (branches, core systems etc.) Analyze borrower and portfolio data to identify trends, risk patterns and performance insights. Prepare daily, weekly and monthly reports for internal teams and regulatory bodies. Monitor delinquency, repayment trends, disbursement volumes, and loan quality across regions. Ensure data accuracy and assist business teams in strategic decision-making with actionable data insights. Support branches and departments in understanding data interpretations. Collect, clean, and analyse large datasets from multiple sources. Provide data-driven insights to support business strategies, lending operations, and customer profiling. Collaborate with different departments to understand data requirements. Required Qualifications: Bachelor's degree Certification in Power BI (mandatory) / or any equivalent. Proficiency in MS Excel (including Macros). Knowledge of SQL and Python for data analysis (added advantage). Experience: 2 years and above in similar field. Interested can send their CV to: Contact person: Nandish M Contact number:94836 29697 Mail ID: nandish.m@nabfins.org