Manager-Operations-Pune

As a Manager - Operations at Treebo Hospitality Ventures, your role involves translating the organization's objectives into exceptional guest experiences and service standards within the specific regions or geographies you oversee. You will be responsible for managing guest expectations, ensuring a seamless operational flow in all properties, and maintaining strong relationships with hotel partners. Your key responsibilities will include ensuring strict compliance with brand standards, conducting Root Cause Analysis to address quality-related issues, mentoring and developing staff to achieve service excellence, and supervising a cluster of hotel properties or a region. You will also focus on increasing hotel reputation to drive returning guests, maintaining high standards of quality, cleanliness, maintenance, and safety across all departments, and ensuring compliance with Standard Operating Procedures at multiple partner properties. Additionally, you will be responsible for performing daily quality audits, conducting quality assurance exercises, identifying key issues, analyzing solutions to improve quality, and implementing preventive measures to ensure consistent excellence. You will manage guest service recovery activities, coordinate with hotel partners for issue resolution, and motivate staff to uphold quality service through skill-based operational training and adherence to standards. To excel in this role, you should possess good communication skills, leadership abilities to motivate and coordinate staff effectively, client relationship management skills, attention to detail, at least 4-6 years of similar experience in the hospitality industry, and an entrepreneurial mindset towards problem-solving. You should also be willing to travel extensively within the assigned territory. If you are seeking a challenging yet rewarding opportunity to make a significant impact in the hospitality sector, Treebo Hospitality Ventures is the ideal place for you to grow both personally and professionally. Join us in our journey to deliver exceptional guest experiences and uphold industry-leading service standards.,