Posted:1 day ago|
Platform:
On-site
Full Time
Manage vendor master and customer master data and ensure smooth delivery of day-to-day work which is assigned (add / update / extend / deactivate).
Highlight and take appropriate help from the Lead on SOP deviations or issues
Take independent ownership of performance against all the assigned Master data processes and key categories such as hierarchies.
Accountable for the quality and accuracy
Collaborate with internal & external audit team for any challenges. Prepare relevant documents or evidence & supporting material to address audit finding and recommendations.
Plan and prioritize the workload to ensure that all assignments are delivered accurately to meet specified timelines (planning)
Ensure timely and accurate update of all master data records. Responsible for delivering all the tasks on-time, every-time. Ensure that the schedule is reviewed as circumstances change. (timeliness)
Be responsible for maintaining the SLA of each period and the delivery performance
Ensure that all the reports are maintained and cleared on time
Raise incident tickets to the relevant helpdesks when there is an issue
Participate in idea generation and improvement activities
Good knowledge of governing policies around vendor & customer data as per the area of work
Update /maintain the departmental procedures (SOP's) tools, and metrics for the master data team
Ensure all Data Quality KPIs (Key Performance Indicators) are met
Ensure that the company's master data business rules, policies and procedures are adhered
Identify gaps/missing information and coordinate with client stakeholders to fill those gaps
Identify continuous improvement opportunities.
Great at communication, collaboration (verbal and written)
Understanding of any ERP or relevant experience
Hands on experience on MDM platforms (SAP, Reltio, Oracle, JDE, etc) would be added advantage.
Good customer handling skills
Good understanding of Master Data Management activities across service lines and platforms.
Basic understanding of Source-to-pay (S2P), Order-to-cash (O2C) and Record-to-report (R2R).
Advanced use of MS Office (Excel, PowerPoint, Word)
Ability to define & solve problems, Collect Data, Establish facts
High Energy Level
Work with business units and process experts to resolve master data issues
Good years of relevant experience
Genpact
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