Manager Information Systems

What you will do

Let's do this. Let's change the world. In this vital role you will be responsible for designing, developing, and maintaining software applications and integration solutions in Clinical Trial Management, Monitoring, & Engagement (CTMME) product team that meet business needs and ensuring the availability and performance of critical systems and applications. This role involves working closely with product managers, designers, and other engineers supporting Veeva Vault Clinical Operations to create high-quality, scalable software solutions and automating operations, monitoring system health, and responding to incidents to minimize downtime.

The ideal candidate will have a consistent record of working in technology-driven environments, with a strong focus on Veeva Vault - Clinical Operations. The candidate should be a self-starter and have a strong passion for fostering innovation and excellence in the biotechnology industry. The role requires a strong background in the end-to-end software development lifecycle and a Scaled Agile practitioner, coupled with leadership and transformation experience.

Roles & Responsibilities:

• Design, build and maintain integrations between Veeva Vault - Clinical Operations, Study Training and other applications in the Clinical Operations ecosystem.
• Analyze and understand the functional and technical requirements of applications, solutions and systems and translate them into software architecture and design specifications.
• Develop and implement unit tests, integration tests, and other testing strategies to ensure the quality of the software.
• Work with Product Owners, Service Owners and/or delivery teams to ensure that delivery matches commitments, acting as a customer concern point and facilitating communication when service commitments are not met.
• Collaborate with geographically dispersed teams, including those in the US and other international locations.
• Oversee the software development lifecycle using Scaled Agile Framework (SAFe).
• Develop talent, motivate the team, delegate effectively, champion diversity within the team and act as a role model of servant leadership.
• Contribute and define business outcomes + requirements, technology solutions, and services.
• Participate in collaborator and other leadership meetings, working with other parts of the organization, and functional groups to ensure successful delivery.
• Ensure ongoing alignment with strategy, compliance, and regulatory requirements for technology investments and services.
• Facilitate standard process sharing, ensuring ongoing alignment with the Technology & Digital strategy.

What we expect of you

We are all different, yet we all use our unique contributions to serve patients.

Basic Qualifications:

• Doctorate Degree OR
• Master's degree with 46 years of experience in Business, Engineering, IT or related field OR
• Bachelor's degree with 68 years of experience in Business, Engineering, IT or related field OR
• Diploma with 1012 years of experience in Business, Engineering, IT or related field.

Functional Skills:

Must-Have Skills:

• Strong experience in implementing and managing application integrations using technologies such as MuleSoft.
• Experience on Veeva Vault Clinical Operations applications.
• Experience in people management and leading matrixed teams, and passion for mentorship, culture and fostering the development of talent.
• Experience with version control systems like Git.
• Strong understanding of cloud platforms (e.g., AWS, GCP, Azure) and containerization technologies (e.g., Docker, Kubernetes).

Good-to-Have Skills:

• Extensive experience in the software development lifecycle.
• Experience on Veeva Vault Site Connect & Study Training applications.
• Experience with software DevOps CI/CD tools, such as Git, Jenkins, Linux, and Shell Script.
• Experience using and adoption of Scaled Agile Framework (SAFe).
• Strong analytic/critical-thinking and decision-making abilities.
• Broad working knowledge of key IS domains and layers.

Professional Certifications:

• ITIL (preferred)
• Scaled Agile Framework (SAFe) for Teams
• Veeva Vault platform (preferred)

Soft Skills:

• Excellent leadership and team management skills.
• Strong transformation and change management experience.
• Exceptional collaboration and communication skills.
• High degree of initiative and self-motivation.
• Ability to manage multiple priorities successfully.
• Team-oriented with a focus on achieving team goals.
• Strong presentation and public speaking skills.
• Excellent analytical and troubleshooting skills.
• Strong verbal and written communication skills.
• Ability to work effectively with global, virtual teams.