Manager-I - IT SC

ICICI Prudential Life

3 - 6 years

8 - 11 Lacs

mumbai

Posted:2 hours ago| Platform:

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Skills Required

performance tuning application deployment application support production support disaster recovery problem management management application monitoring slas testing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job
Description

Ownership of the
application production support for the IT applications
Lead Application
Support L1&L2 across the applications from the end user perspective
Form , maintain
and manage a capable IT application support team
Ensure well
documented SOP/checklist and execution same as per the expected timelines
Own disaster
recovery of applications with close co-ordination with infra team
Ensure expected
SLAs ,turned around time requirements linked to incidents ,changes ,problems inproduction
Manage the
application deployment in production
Lead and
priorities the application support teams work load
Manage and Own
the Problem Management Process
Maintain
application monitoring , performance tuning and testing
Provide input to
the implementation ,backup and roll back plan

Experience range
3-6 years

Must be good in
verbal and written communications
Must have prior
support function background

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