What you will do
In this vital role the Manager Field Reporting Build & Development, CBU / IBBU will be responsible for the full lifecycle of report development from identifying business needs through requirements elicitation, to designing and delivering robust, performant, fit-for purpose reporting solutions, to operations and support. This individual will oversee both front-end builds (dashboards, visualizations, reports, data user interfaces) and back-end builds (data models, pipelines, and integrations), ensuring scalable, reliable, and user-centric reporting. Furthermore, they will oversee operations and support of our reporting solutions ensuring data is available, up-to-date, and accurate. As a key member of Amgens Field Data & Reporting team, this role ensures that reporting platforms deliver actionable insights that empower decision-making across our US field sales teams.
Responsibilities
Report Build & Development
- Design, build, and maintain dashboards, reports, and visualizations in Tableau (primary) and other BI and data/reporting platforms
- Or, where applicable, lead the build and support of dashboards, reports, and visualizations in partnership with our Amgen Technology teams
- Design and/or develop data models, pipelines, and integrations to support scalable reporting solutions
- Partner with business stakeholders to translate requirements into technical specifications and deliverables
- Ensure reports are intuitive, accurate, and optimized for performance
- Practice a user-centered approach to design, ensuring report design and techniques are tailored to the workflows of our US field sales representatives
- Designs and builds for consistency at scale, leveraging reusable data models, reusable metrics, etc. across our data and reporting solutions
Business Needs & Fit-for-Purpose Reporting
- Work with stakeholders to uncover true business needs, challenging assumptions when necessary to ensure reports deliver meaningful insights
- Design fit-for-purpose solutions that align with user needs while adhering to enterprise data and reporting standards
- Actively solicit feedback to improve usability, adoption, and business impact of reporting solutions
Ops & Reliability
- Manage the operational aspects of reporting platforms, ensuring high availability, performance, and security
- Implement monitoring and maintenance processes to proactively address issues and address appropriately
- Support DevOps practices for continuous improvement, including version control, automated testing, and deployment
- Ensure data pipelines and reporting solutions are robust, resilient, and aligned with enterprise technology standards
Data Quality & Governance
- Conduct data validation and quality assurance checks to ensure accuracy and trust in reports
- Partner with data governance teams to enforce consistent metric definitions and reporting standards
- Maintain documentation for design standards, report logic, rule and metric definitions, data models, and operational processes
- Continuously assesses usage and purpose, making sure that data and reports fit current business needs
Innovation & Continuous Improvement
- Explore and implement new BI features, visualization techniques, and automation opportunities
- Benchmark reporting practices against industry standards and propose improvements
- Act as a thought leader on how reporting and analytics can evolve to meet future business needs
Stakeholder Partnership
- Act as a trusted advisor to business stakeholders on reporting solutions and best practices
- Collaborate with cross-functional partners and stakeholders to ensure end-to-end alignment from data ingestion to report delivery
- Support adoption of self-service reporting capabilities where appropriate
What we expect of you
We are all different, yet we all use our unique contributions to serve patients. The Commercial Analytics Manager we seek has these qualifications.
Basic Qualifications
- Masters degree & 8+ years of experience in Analytics, Data, and Reporting
- Bachelors degree & 10+ years of experience in Analytics, Data, and Reporting
Preferred Qualifications
- Technical & BI Expertise
- Advanced experience in Tableau (preferred) or other mainstream BI platforms (Power BI, Qlik, etc.), with demonstrated ability to design and deliver scalable dashboards and reports
- Strong background in SQL and database management, with experience building data models, ETL pipelines, and integrations
- Familiarity with
- Familiarity with cloud data platforms (Databricks, AWS, etc.) and DevOps practices
- Understanding data visualization best practices, including usability, performance optimization, and storytelling with data
- Proven ability to design flexible, scalable data models and reports that can be easily adapted to future business needs with minimal rework
- Knowledge of modern BI design principles with a focus on speed and efficiency, ensuring reports are optimized to deliver critical insights within seconds, enabling seamless use in the fast-paced life of a field representative
- Business Partnership & Needs Analysis
- Proven ability to engage with business stakeholders to uncover true reporting needs versus stated requests
- Strong consulting mindset able to recommend the right solutions, prioritize effectively, and balance short-term asks with long-term strategy
- Experience in designing reporting solutions that deliver measurable business value
- Ops & Governance
- Experience with DevOps practices such as version control, automated testing, deployment pipelines, and monitoring
- Track record of ensuring report reliability, uptime, and performance in production environments
- Knowledge of data governance and metric standardization, with the ability to enforce consistency across platforms
- Collaboration & Communication
- Excellent communication skills, able to translate technical solutions into clear, actionable insights for business users
- Proven ability to collaborate cross-functional teams and stakeholders to deliver end-to-end solutions
- Strong influencing skills to drive adoption and alignment across diverse stakeholders
- Industry & Domain Knowledge
- Experience working with commercial data sets in Bio/Pharmaceutical industry preferred (e.g. sales, claims, CRM data, Patient Hub data, Filed Force Effectiveness metrics)
- Experience in working in the Cardiovascular, Inflammation, and/or Bone Therapeutic Areas is ideal
- Familiarity with field sales reporting, commercial operations, and/or customer engagement models and analytics
- Leadership & Other Qualifications
- Highly organized, detail-oriented, and able to manage competing priorities in a fast-paced environment
- Strong problem-solving and critical thinking skills with a proactive mindset
- Demonstrated commitment to continuous improvement, innovation, and operational excellence
