Posted:6 hours ago|
Platform:
Work from Office
Full Time
* Managing and Monitoring delinquent account collection for the assigned portfolio.
* Managing a team of Filed officer.
* Managing field visit on timely basis.
* Appointing, Managing, developing collection vendor to ensure collections from delinquent customers
* Ensuring call centre activities are supported by robust field Management.
* Preparing MIS reports to provide feedback to seniors, viz. Collection, work flow.
* Defining the parameters for evaluating and reviewing the pickup activities and
implementing corrective actions.
* Putting vendor management in proper shape to ensure smoother operations.
* Formulating various processes related to customer services in initial phase and their
compliance.
* Conducting meetings for setting up objectives and designing or streamlining processes to
ensure smooth functioning of operations.
* Strong analytical and problem solving skills.
* Strong decision making skills.
* Strong inter-personal skills.
HDB Financial Services
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