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Manager, Experience Researcher

Manager, Experience Researcher

Mastercard

5 - 9 years

0 Lacs

haryana

Posted:1 day ago| Platform: Shine logo

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Skills Required

content design remote testing design thinking storytelling analytical skills user experience research product experience design experience strategy usability lab studies ethnographic field studies competitive evaluations participatory design sessions surveys heuristic evaluations qualitative research methods quantitative research methods cognitive principles

Work Mode

On-site

Job Type

Full Time

Job Description

As a Manager, Experience Researcher at Mastercard, you will play a crucial role in driving the creation of new innovative products developed using customer-centric strategic and design approaches within the Customer Experience & Design (CX&D) program. Your responsibilities will include: - Participating in all phases of the research, strategy, and design process to help define and shape the vision and future state experience for customers. - Ensuring that research activities align with the team's objectives and contribute to informed decision-making. - Developing fit-for-purpose research plans to validate hypotheses and concepts. - Leading and conducting generative and evaluative research methods, including engaging with third-party vendors when necessary. - Analyzing and synthesizing findings without bias to articulate insights and implications, integrating knowledge of cultural nuances and trends. - Educating and leading peers and stakeholders on behalf of the voice of the customer. - Curating behavioral, experience, and technology trends to inform higher quality thinking and outcomes. - Managing timelines, input from stakeholders, and contributing to the product design and development process. - Codifying best practices, mentoring/training other practitioners, and contributing to the broader understanding of Experience Research. In addition to the above responsibilities, you must possess the following qualifications: - Practical experience in deploying qualitative and quantitative research methods throughout the product development life cycle. - Strong storytelling, usability, and cognitive skills. - Familiarity with Design Thinking methodologies. - Demonstrated success in bringing digital products to market. - Curiosity for cultural and technology trends, innovation, and experience-based thinking. - Excellent communication skills, ability to influence partners, and articulate complex concepts clearly to senior audiences. - Experience working in complex projects with multiple stakeholders in large business settings. - Exceptional analytical skills to define strategies and shape research observations into insights and implications. - Experience working with a B2B2C business ecosystem. - Willingness for occasional international travel. Excited about improving the world through doing well by doing good, you will be a key player in shaping the future of customer experiences at Mastercard.,

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Manager, Experience Researcher