Manager, Experience Researcher Mastercard

5.0 - 9.0 years

0 Lacs

haryana

On-site

As a Manager, Experience Researcher at Mastercard, you will play a crucial role in shaping and executing customer research strategies to drive the creation of innovative products using customer-centric design approaches. You will be part of a dynamic team focused on delivering excellent customer experiences through a variety of UX disciplines. Your responsibilities will include defining, shaping, and testing strategies to create great experiences for customers and consumers. To excel in this role, you must be observant, curious, and passionate about building the best possible experience for customers. You will be responsible for unearthing actionable insights that drive strategic product and design decisions. Your role will involve understanding evolving behavioral shifts, exploring new verticals, and innovating with new business models and technologies. The ideal candidate for this position is someone who enjoys collaborating with other experts to find elegant solutions to challenging problems. You should have a strong sense of ownership and a can-do attitude. You will lead research projects with confidence and work effectively in a collaborative environment across multiple geographies. Your role will involve participating in all phases of the research, strategy, and design process, from framing the problem to defining the vision and future state experience. You will develop key insights along the product lifecycle and plan and direct experience research using various methods such as usability lab studies, field studies, remote testing, and more. Your ability to analyze and synthesize findings without bias will be essential in articulating insights and implications. In addition, you will collaborate with design and business stakeholders, contribute to product design and development, and educate peers and stakeholders on behalf of the voice of the customer. Your role will also involve contributing to thought leadership, managing timelines, and supporting efforts to broaden the understanding and community connected to Experience Research. To succeed in this role, you should have practical experience in deploying qualitative and quantitative research methods throughout the product development lifecycle. You must possess excellent communication skills, have a passion for CX/Experience research, and be able to navigate complex projects with multiple stakeholders. An advanced degree or equivalent work experience in a related field is preferred. If you are a self-motivated researcher with a passion for creating exceptional customer experiences and driving innovation, we invite you to join our team at Mastercard and be part of shaping the future of customer-centric design and product development.,

Posted 2 days ago

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