Manager - DSMG - Recovery Unsecured - Recovery - Rajkot - Pinnacle - J Grade

As a Collections Manager, you will be responsible for managing collections in the assigned area to achieve specified targets. This includes closely monitoring resolution rates, credit costs, flows, and roll rates based on different collection buckets. Your primary goal will be to keep Non-Performing Assets (NPA) within the allocated budget while actively working to reduce them through strategic initiatives. You will be required to conduct asset verifications and possess assets as per SARFESI / Section 9 process through court receivers. Tracking and controlling delinquency levels in the area, categorized by bucket and Days Past Due (DPD), will be crucial. Special attention should be given to non-starters to ensure minimal defaults. Customer satisfaction is a key aspect of this role, and you must ensure prompt resolution of customer issues within the defined Turnaround Time (TAT). Building strong relationships with key clients is essential to facilitate timely collections. It is imperative to closely monitor defaulting customers, especially critical or complex cases, to identify the underlying reasons for default. Representing the organization in front of legal and statutory bodies may be required, working closely with the legal team to ensure adherence to legal guidelines. Maintaining adequate staff availability in the field, segment-wise, and obtaining regular updates from collection executives on delinquent portfolios are essential. Detailed reviews of high-value accounts should be initiated to address any concerning issues. Your role will also involve ensuring compliance with all Audit and Regulatory bodies, as well as the company's internal policies and procedures. A Post Graduate or Graduate degree in any discipline is required for this position.,