Manager - Debt Management Services - Mortgages

2 - 3 years

8 - 13 Lacs

Posted:-1 days ago| Platform: Naukri logo

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Job Type

Full Time

Job Description


 Manager - Debt Management Services - Mortgages 
 Job Purpose 
The Debt Management Specialist will be responsible for managing and coordinating the recovery of overdue payments on loans or credit accounts.  Duties and Responsibilities 
  • Achieve collections target by visiting customers or agencies.
  • Monitor performance against set parameters and provide regular updates and proper guidelines.
  • Ensure legal guidelines are complied with while repossessing products.
  • Travel with Relationship Officers (ROs).
  • Timely allocation of cases to team members.
  • Proficient in Excel.
  • Daily tracking of the performance of team members.
  • Maintain accurate records of customer interactions and transactions.
  • Handle escalations promptly and effectively to resolve issues.
  • Daily Risk Report (DRR) management.
  • Develop and implement strategies to improve collection rates.
  • Counseling and grooming of direct reportees to enhance and polish their skill sets.
  • Manage a team of collection officers to achieve overall targets.
  • Rectify problems encountered during the collection process.
  • Manage average collection reports to monitor and improve collection performance.
  • Legal recovery for Urban NPL Wheels (Vehicle Finance) repo and legal management.
  • Litigation and case management.
  • Compliance and risk mitigation.
  • Reporting and documentation.

  •  Required Qualifications and Experience 
  • Experience in achieving collection targets by visiting customers or agencies.
  • Ability to monitor performance and provide guidance to team members.
  • Knowledge of legal guidelines related to repossession of products.
  • Willingness to travel with Relationship Officers (ROs).
  • Experience in timely allocation of cases to team members.
  • Proficiency in Excel.
  • Ability to track team performance on a daily basis.
  • Maintaining accurate records of customer interactions and transactions.
  • Ability to handle escalations efficiently and resolve issues.
  • Experience in Daily Risk Report (DRR) management.
  • Skill in developing and implementing strategies to enhance collection rates.
  • Counseling and grooming team members to improve their skills.
  • Experience managing a team of collection officers.
  • Problem-solving skills in the collection process.
  • Ability to manage and analyze average collection reports.
  • Knowledge of legal recovery for Urban NPL Wheels (Vehicle Finance), repo, and legal management.
  • Experience in litigation and case management.
  • Understanding of compliance and risk mitigation.
  • Strong reporting and documentation skills.
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    Bajaj Finance logo
    Bajaj Finance

    Financial Services

    Pune

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