Manager- Customer service transformation

Job Description You have 10+ years of experience in customer service transformation and solution design, with proven experience in leading large-scale customer service or contact center transformation projects. You have exposure to customer experience design framework and can design and develop tailored solutions in response to RFPs, RFIs, and business development initiatives. Your expertise lies in leading end-to-end transformation of customer service operations to enhance customer experience, reduce costs, and drive operational efficiency. You can redesign service processes (voice, chat, email, social) to align with digital-first and customer-centric strategies. Key Responsibilities - Leading large-scale customer service or contact center transformation projects - Designing and developing tailored solutions in response to RFPs, RFIs, and business development initiatives - Leading end-to-end transformation of customer service operations to enhance customer experience, reduce costs, and drive operational efficiency - Redesigning service processes (voice, chat, email, social) to align with digital-first and customer-centric strategies Qualifications Required - Bachelor's Degree - 10+ years of experience in customer service transformation and solutions - Experience in customer experience design framework Company Information Recruiter Name: Maheshwari Balasubramanian Job Description You have 10+ years of experience in customer service transformation and solution design, with proven experience in leading large-scale customer service or contact center transformation projects. You have exposure to customer experience design framework and can design and develop tailored solutions in response to RFPs, RFIs, and business development initiatives. Your expertise lies in leading end-to-end transformation of customer service operations to enhance customer experience, reduce costs, and drive operational efficiency. You can redesign service processes (voice, chat, email, social) to align with digital-first and customer-centric strategies. Key Responsibilities - Leading large-scale customer service or contact center transformation projects - Designing and developing tailored solutions in response to RFPs, RFIs, and business development initiatives - Leading end-to-end transformation of customer service operations to enhance customer experience, reduce costs, and drive operational efficiency - Redesigning service processes (voice, chat, email, social) to align with digital-first and customer-centric strategies Qualifications Required - Bachelor's Degree - 10+ years of experience in customer service transformation and solutions - Experience in customer experience design framework Company Information Recruiter Name: Maheshwari Balasubramanian