Manager - Customer Relations - Property Management

The company Square Yards is India's largest integrated platform for Real Estate & Mortgages, as well as one of the fastest growing Prop-tech platforms in UAE, Rest of Middle East, Australia & Canada. Square Yards offers an integrated consumer experience covering the full real estate journey from search & discovery, transactions, home loans, interiors, rentals, property management, and post-sales service. The platform fully integrates buyers to an extensive network of 500+ partner real estate developers, 150,000+ Agents, and 100+ banks & NBFCs. Square Yards is also developing B2B disruptive SaaS platforms for stakeholders such as Developers, Banks, and Agents. As a Manager Customer Relations (Property Management) at Square Yards, your role will involve managing a team of supervisors to ensure on-ground delivery, maintaining customer relations with clients, building a network of third-party contractors for work in the properties, addressing maintenance issues raised by tenants and owners, scheduling property inspections, preparing reports on the property at various points in time, maintaining and updating databases of daily activities, collecting rent, tracking rent escalation status, managing lease termination/expiration and move-out process, and coordinating with owners and tenants throughout the tenure. Your performance will be measured based on KPIs such as Service Request score, House inspection work score, Owner app download score, Tenant app download score, App Engagement / Document upload, Google rating score, and Move-in / Move-out Inspection score. The ideal candidate for this role should possess excellent communication skills both written and verbal, strong problem-solving skills, CRM skills, strong coordination skills, proficiency in MS Office, Email, and digital skills. A graduate from any discipline is preferred with a minimum of 4 years of total work experience in any field, including at least 1 year of customer relationship experience. Experience in Admin/facility Management/contractor related work is preferred, and real estate experience would be an added advantage. This position is available in Mumbai, Gurgaon, and Pune. The compensation offered is a CTC range of 3.5LPA to 5LPA, with exceptions considered for exceptional candidates. Incentives are based on performance.,