Manager-Customer Quality-MPF-Chakan-Pune

Role Overview: As a Claims Manager at our company, you will be responsible for leading and managing a team of claims adjusters and support staff to ensure efficient processing of claims related to elevator issues. You will oversee the entire claims lifecycle, conduct thorough investigations, and collaborate with internal and external stakeholders to resolve complex issues. Your role will involve tracking key performance indicators, analyzing trends, and implementing strategies to enhance claims processing efficiency. Key Responsibilities: - Lead, mentor, and manage a team of claims adjusters and support staff to foster a positive work environment - Oversee the entire claims lifecycle, ensuring timely and accurate processing of claims related to elevator issues - Utilize in-depth technical knowledge of elevator and escalator systems to understand the nature of claims - Conduct thorough investigations, gather documentation, and evaluate liability and damages based on policy provisions - Ensure all claims handling activities comply with internal policies, industry standards, and regulatory requirements - Track key performance indicators, analyze trends, and prepare reports for management - Develop and implement strategies to enhance claims processing efficiency and reduce turnaround times - Collaborate with internal departments and external partners to resolve complex issues Qualifications Required: - Bachelor's or Master's degree in Mechanical Engineering - 10-12 years of working experience, with at least 3 years in the elevator or similar industry - Strong knowledge of elevator and escalator systems, including electrical, mechanical, and hydraulic components - Excellent verbal and written communication skills - Meticulous attention to detail for accurate documentation and record-keeping - Experience in claims management, preferably within the elevator industry Please note that the additional details of the company were not present in the provided job description.,