Manager-Customer Quality-MPF-Chakan-Pune

What We Expect

• Lead, mentor, and manage a team of claims adjusters and support staff, fostering a positive and high-performing work environment.
• Oversee the entire claims lifecycle, from initial notice to resolution, ensuring timely and accurate processing of all claims related to elevator issues.
• Possess or utilize in-depth technical knowledge of elevator and escalator systems to understand the nature of claims, including mechanical, electrical, and hydraulic components.
• Conduct thorough investigations into claims, gather documentation, and evaluate the extent of liability and damages based on policy provisions and technical assessments.
• Ensure all claims handling activities adhere to internal policies, industry standards, and relevant local and national regulatory requirements.
• Track key performance indicators (KPIs), analyze trends, and prepare reports for management to assess departmental performance and identify areas for improvement.
• Develop and implement strategies to enhance claims processing efficiency, reduce turnaround times, and incorporate best practices and digital tools.
• Liaise and collaborate with internal departments such as underwriting and legal, as well as external partners like insurance brokers and vendors, to resolve complex issues.
  

Who We Are Looking For

• Bachelor's or Master's degree in Mechanical Engineering
• Working experience of 10-12 years and at least 3 years in the similar Elevator or similar Industry.
• Strong knowledge of elevator and escalator systems, including electrical, mechanical, and hydraulic systems.
• Excellent verbal and written communication skills for interacting with team members, clients, and other stakeholders.
• Meticulous attention to detail to ensure accuracy in documentation and record-keeping.
• Experience in claims management, preferably within elevator industry.
  

What we offer

Health and Safety

Compensation -

Collaboration and Diversity

Who we are

Contact

• Current Annual CTC : Fixed and Variable
• Expected CTC :
• Total Years of Experience:
• Notice Period:
• Reason for change:
• Permanent address:
• Local address :