Manager - Customer experience & Product delivery Audit

As Manager of Business Process Excellence & Assurance at NxtWave, you will play a crucial role in driving operational excellence, execution discipline, and continuous improvement. Your responsibilities will include leading a team, optimizing workflows, conducting process reviews, utilizing data analysis for insights, and collaborating cross-functionally. This role is ideal for someone with a mix of analytical problem-solving skills, stakeholder management abilities, and team leadership experience. **Key Responsibilities:** - **Team Leadership & Delivery** - Lead and mentor a team of Process Excellence & Assurance Specialists. - Define quarterly roadmaps and ensure timely project execution. - Uphold high standards of analytical rigor, reporting, and communication. - **Process Review & Optimization** - Conduct reviews across Sales, Product Delivery, Marketing, HR, and Support functions. - Identify inefficiencies, redesign workflows, and track measurable post-implementation impact. - Institutionalize best practices and ensure SOP adherence. - **Data Analysis & Insights** - Use business data to detect performance gaps, delays, or inefficiencies. - Build dashboards and reports that translate complex data into actionable insights. - Partner with leadership to drive decisions rooted in metrics and trends. - **Cross-Functional Collaboration** - Work closely with business heads to align priorities and track improvement outcomes. - Represent the function in leadership reviews and ensure project closures. - Document learnings and build standard frameworks for repeatable success. **Qualifications Required:** - **Experience & Background** - 4+ years in Process Excellence, Business Operations, or Strategy roles. - 2+ years leading teams or large-scale cross-functional projects. - Experience in EdTech or Service Operations is a plus. - **Analytical & Technical Skills** - Proficiency in Excel/Google Sheets; exposure to SQL/BI tools preferred. - Strong analytical thinking and data interpretation skills. - Familiarity with process improvement frameworks (Lean, Six Sigma, etc.). - **Leadership & Execution** - Proven ability to translate strategy into structured execution. - Strong stakeholder management and project delivery discipline. - Passion for leveraging AI and automation to make operations smarter. In this role, you will have the opportunity to make a significant impact by driving efficiency, optimizing processes, and fostering cross-functional collaboration. If you are detail-oriented, structured, outcome-focused, and thrive in a dynamic, fast-scaling environment, we invite you to apply for this exciting opportunity at NxtWave.,