Manager - CIB Performance Management

RESPONSIBILITIES

Strategy

• This role is positioned to support the CIB Performance Management Work closely with senior stakeholder across the CIB MT to build Productivity, Capacity modelling and efficiency lever identification.

Business

• Be an internal visualization analytics consultant for CIB and develop useful analytics products across use cases, segments, and product portfolios.
• Build compelling analytics products using industry leading analytics tools such as Tableau, DataIKU, driving use cases across data monetization, risk mitigation, productivity improvement, progress tracking and management reporting!
• Translate key challenges, requirements and needs from the business into impactful, actionable metric, KPIs and solutions, to solve everyday business problems.
• Act as a conduit between technical and business stakeholders by translating business/ functional requirements from Product Owners / delegates into technical requirements for processing by the technology teams.
• Work closely with stakeholders internally and externally including across the network to drive common understanding of building productivity and capacity modelling along with the knowledge in policies, procedure, and processes.
• Proactively identifying enhancements to improve Client Lifecycle processes/efficiency as per group strategy
• Support the CIB MT team in driving change initiatives related to policy, process, systems and assist with identifying opportunities for improvements to provide better client experience as well as identify potential risks or gaps in these initiatives by doing a robust impact assessment.
• Participate in CIB Triage to review incoming Business Initiatives and accept changes into the backlog, as appropriate.
• Clearly define and communicate, vision, scope, business case and associate efficiency and impact with business.
• Work with key stakeholders to define, and then maintain the Product Backlog.
• Provide product / process guidance and design expertise to enable delivery of Change in the CIB process, Identify the process gaps, access the inherited risk for the CIB process, design Controls and tolls to monitor the effectiveness of the control.
• Contribute into the end-to-end Business architecture by defining the capabilities required at each stage of the process.
• Establish strong relationships & communication channels across each of the stakeholder areas.
• Undertake the key agile Product Owner responsibilities.
• Prioritise and sequence the requirements/ product backlog according to business value.
• Collaborate with stakeholders to define the Minimal Viable Product (MVP)
• Define Epics and sign off user stories.

Processes

• Scope is limited to CIB (Which includes CC, TB, FM etc.,)
• Work in Enterprise agile environment to define and deliver business value.
• Propose and/or setup Key Performance Indicators / Metrics (KPIs / KPMs)
• Support the design and implementation of mechanisms to facilitate the early identification and prompt resolution of risks, including escalating these risks to the required forums for support.
• Perform feasibility and options analysis for implementing all the standards across all stages of planning and execution.
• Validate deliveries through success metrics, after deployment to ensure they meet all operational and business requirements and drive maintenance and problem resolution, as required.
• Develop a detailed understanding of all areas within the process supported by PM as part of client lifecycle process.

People & Talent

• Lead change initiatives from PM perspective and work with all stakeholders to deliver efficiency.
• Point of contact for resolution of process issues for the processes supported.
• Perform Client Lifecycle Impact Assessment (CLIA) related to policy changes.
• Manage initiatives to improve processes and resolve high profile issues.
• Display strong communication, networking, influencing, and decision making and stakeholder management skills on daily basis in the implementation of process improvements and risk management.
• Collaborate with other members of the team to ensure governance and coverage of key risk areas and implement the required controls.
• Ability to take initiative, identify opportunities and work with minimal management oversight.
• Subject matter expertise in across CIB and extensive knowledge on CDD and CLM system and process.
• Work with business to create customer centric process.
• Design solution and build process to enable customer satisfaction.
• Provide end to end solution for client onboarding.

Risk Management

• Work closely with CIB MT to ensure deliverables are aligned with the latest requirements & regulations, and any exceptions are appropriately escalated, reported, and managed.
• Highlight risks to management and actively monitor them to reduce the likelihood of occurrence.
• Validate deliveries through success metrics, after deployment to ensure they meet all operational and business requirements and drive maintenance and problem resolution, as required.
• Develop a detailed understanding of all areas within the process supported by PM as part of client lifecycle process.
• Work closely with other process to determine if there are any overlaps & inputs into other processes and avoid duplication of efforts (Process re-engineering)
• Assist in escalation and tracking process on overlaps between roles that are identified to resolutions.
• Can identify trends in test data & can issue early warning signals and able to come up with predictive analysis.

Governance

• Supports the setup and/or maintenance of the relevant governance forums

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.

Key Stakeholders

• Performance Management & CIB MT
• CIB Business Heads/ delegates
• Product Management (System/Platform Owners)
• Technology Delivery Partners
• Client Coverage Delivery Operation teams
• GBS Operations
• Client Management team.
• Financial Crime Compliance
• Group CFCC
• Group Operational Risk

Qualifications

Education

Training

• Person who must know the process from ground (Make, Check, SME etc.,)
• Person who worked on any productivity modelling and detailed knowledge around current productivity and cap modelling.
• Worked closely with Performance Management will be an added advantage.
• Should be able to identify the Risk, improvements, duplication on the process flow.
• Should demonstrate the working knowledge on various process initiative.
• Experience in process owner, policy or advisory role in client lifecycle operation & Risk domain will be added advantage.
• Worked on various roles within Client life cycle will be given with additional preference.
• Understanding of KYC, AML (Anti Money Laundering) & Sanctions, and Financial Crime (FC) regulatory requirements.
• Knowledge Of CIB and especially Client Coverage Products and SCB internal banking system.
• Ability To Apply Sound Judgement with Critical Thinking Skills and Courage Necessary to Perform a First Line Control Role and Maintain Effective Working Relationships
• Strong Analytical Skills, Detail-Focused with The Ability to Interpret Large Volume of Information
• Ability To Independently Drive Initiatives with Minimum Hands-On Supervision
• Knowledge of SCB standard processes, project management, implementation and post implementation process is an advantage.
• Excellent presentation and excel skills.

Role Specific Technical Competencies

• Data Analytics & Data Mindset
• Experience in AML Domain
• Experience in Banking field
• Knowledge of various TP systems
• Communication
• Stakeholder Management
• Eye for Detail
• Time Management