Manager Business Process Management

Role Overview: McDonald's is looking for a Manager, Business Process Mgmt. (PEX Performance Reporting) to join their India Global Business Services Office. This role is crucial for ensuring the efficiency and quality of service delivery within the People Experience function. The manager will be responsible for developing and delivering performance dashboards and reports to provide actionable insights for enhancing operational effectiveness and user experience. Key Responsibilities: - Monitor daily operational performance, including case management, SLAs, response/resolution times, and service quality. - Track the performance and availability of enabling technologies like HRIS and case management tools. - Develop and deliver real-time and scheduled reports, dashboards, and insights to key stakeholders. - Analyze trends, variances, and root causes in service performance and system usage to provide recommendations for improvements. - Act as a key liaison between Shared Services leadership, technology teams, and service delivery units to ensure transparency and alignment on performance. - Ensure data integrity and consistency across reporting tools and sources and continuously improve the reporting infrastructure and tools. Qualifications Required: - Proven experience in performance reporting, data analytics, or operations management within a Shared Services or HR Operations environment. - Strong analytical skills and proficiency in reporting/visualization tools like Power BI, Tableau, and Excel. - Understanding of HR service delivery models and enabling technologies such as ServiceNow and SuccessFactors. - Ability to synthesize large volumes of data into clear, actionable insights with strong attention to detail and data accuracy. - Effective stakeholder management and communication skills.,