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Manager Business Process Management McDonald's

3.0 - 7.0 years

0 Lacs

hyderabad, telangana

On-site

Role Overview: McDonald's is looking for a Manager, Business Process Mgmt. (PEX Performance Reporting) to join their India Global Business Services Office. This role is crucial for ensuring the efficiency and quality of service delivery within the People Experience function. The manager will be responsible for developing and delivering performance dashboards and reports to provide actionable insights for enhancing operational effectiveness and user experience. Key Responsibilities: - Monitor daily operational performance, including case management, SLAs, response/resolution times, and service quality. - Track the performance and availability of enabling technologies like HRIS and case manage...

Posted 4 days ago

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