Manager, Benefits Support Services

Role Overview: As a Manager in the Benefits Support Services team at TriNet, you will lead a specialized function within benefits operations. Your role will involve strategic planning, team leadership, process optimization, and ensuring customer satisfaction. Strong analytical thinking, cross-functional collaboration, and managing high-performing teams across different time zones will be crucial for success. You will also play a key role in implementing new systems and processes to enhance service delivery and client retention. Key Responsibilities: - Lead day-to-day planning and execution of a specific benefits discipline - Collaborate with internal teams for an efficient support model - Handle complex escalations and provide direct customer support - Monitor service metrics for high customer satisfaction - Mentor and coach team members for career growth - Ensure adherence to schedules and performance standards - Recommend feedback mechanisms for improvement - Support implementation of new systems and processes - Provide input on changes to policies and procedures - Responsible for COBRA administration and compliance - Manage FSA/HSA claims processing - Support 401(k) plan administration - Oversee end-to-end Leave of Absence (LOA) management - Handle escalations and coordinate with third-party vendors - Ensure data accuracy and compliance with regulatory standards Qualifications: - Education: Bachelor's/Master's degree in HR, Business Administration, or related field (required); MBA (preferred) - Experience: 8+ years overall, with 5 years in benefits administration or HR operations; 2+ years in a People Management role; PEO or HR outsourcing experience is a plus - Certifications: CEBS, SHRM-CP/SCP, Lean Six Sigma Certification - Skills & Competencies: Proficiency in benefits administration platforms and Microsoft Office Suite, strong analytical and problem-solving skills, excellent communication and interpersonal abilities, ability to manage distributed teams, organizational and time management skills, experience in strategic planning and project execution, ability to drive change and foster a collaborative team culture (Note: The work environment section, as well as any additional details of the company, were not explicitly mentioned in the provided job description.),