Managed Service Associate

Job Description & Summary: PwC India is a leading professional services firm helping various organizations solve complex problems. Our Advisory - Risk Consulting teams combine deep industry expertise to provide end-to-end solutions that drive business transformation, resilience, and providing sustained outcomes.

At PwC, youll join a values-driven, inclusive culture that prioritizes innovation, learning, and flexibility. We invest in your growth through mentorship, leadership development, and exposure to marquee projects across industries. With a strong focus on technology adoption—including AI-driven solutions and advanced data visualization—you will have the opportunity to act as a thought leader, collaborate with global teams, and make a tangible impact on clients and society

Role Summary:

We are seeking a dynamic and experienced Associate to join our Risk Consulting practice. This is a client-facing role, and the selected candidate will be required to work on-site from the client’s office. The role involves independently managing client engagements, delivering high-quality solutions, and leading project teams while reporting to a Senior Manager or Director.

Roles and responsibilities

PwC Professional skills and responsibilities for this management level include but are not limited to:

Job Position Title:

Associate _ Finance _Managed Services Hyderabad

Responsibilities:

Project Execution

• Ensure timely and accurate execution of project deliverables in line with client expectations
• Track and maintain key project metrics, ensuring alignment with project goals and timelines
• Coordinate with Project Managers and Team Leads to drive process improvements and resolve operational issues
• Handle client queries independently and provide prompt, effective resolutions
• Conduct process walkthroughs and deliver knowledge transfer (KT) sessions to junior team members
• Perform thorough review of deliverables and create RCA documentation
• Support the Project Manager in various project management activities, including reporting, documentation, and stakeholder communication

Client Interaction

• Serve as a reliable point of contact for client communications related to day-to-day project activities
• Maintain a professional and responsive approach in addressing client needs and concerns
• Build trust and rapport with client stakeholders through consistent and high-quality service delivery

Process & Performance Management

• Contribute to the development and documentation of business processes and standard operating procedures (SOPs)
• Monitor service level agreements (SLAs) and assist in preparing performance reports
• Identify opportunities for operational efficiency and recommend actionable improvements

Mandatory skill sets:

Essential Skills & Qualifications:

• Strong understanding of business processes, particularly Procurement / Source to Pay operations
• Proficiency in MS Office and Google Workspace (G-Suite) tools
• Strong verbal and written communication skills
• Experience in process documentation and SOP writing
• Familiarity with SLA tracking and reporting
• Strong analytical skills, especially in budgeting, forecasting, and spend management
• Ability to manage multiple tasks, prioritize effectively, and work in a fast-paced environment

A collaborative mindset with a focus on continuous learning and improvement

Preferred skill sets:

Preferred / Good-to-have skills:

• Basics of SQL and query writing
• Dashboarding capabilities using Power BI / Data Studio

Years of experience required:

• 1+ years of experience in project delivery and risk consulting

Education qualification:

CA/MBA