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Softenger
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Major Incident Manager

Major Incident Manager

Softenger

1 - 6 years

3 - 6 Lacs

Pune

Posted:1 month ago| Platform:

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Skills Required

Incident Management ITIL Process Change Management ITIL Framework Problem Management Major Incident Management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities Excellent Communication skills Driving the efficiency and effectiveness of the incident management process Producing management information, including KPIs and reports Monitoring the effectiveness of incident management and making recommendations for improvement Developing and maintaining the incident management system Driving, developing, managing and maintaining the major incident process and associated procedures Reviewing and auditing the process Ensuring that all IT teams follow the incident management process for every incident Preferred candidate profile

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Major Incident Manager