Maintenance Service Support

JD: Maintenance Service Support

Job Summary:

It will be a Back-office role, where the candidate will be responsible for coordinating maintenance activities, managing documentation, tracking equipment performance, and ensuring smooth communication between onsite teams, and Back-office team. The role primarily involves planning, coordination, and reporting rather than fieldwork, supporting both preventive and corrective maintenance operations.

Key Responsibilities:

• Coordinate preventive and corrective maintenance with onsite and Backoffice teams.
• Track equipment performance, breakdowns, and service schedules.
• Attend calls and emails regarding equipment issues and log service requests.
• Coordinate with service engineers for quick resolution of client complaints.
• Maintain and update service records, equipment logs, and maintenance reports.
• Follow up with clients for servicing, spares inquiries, and payments.
• Prepare MIS reports, maintenance dashboards, and performance summaries.
• Manage vendor documentation, AMC tracking, and spare parts inventory.
• Communicate with procurement and logistics teams for service and part requirements.
• Ensure compliance with safety standards and maintain audit-ready documentation.
• Provide feedback and technical inputs to support maintenance and operations planning.

Qualifications:

• Diploma / B.E. in Mechanical Engineering | Electrical Engineering | Electro Engineering or related field.
• 2–3 years of experience in maintenance coordination, operations support, or customer service (mechanical/equipment field preferred).
• Proficiency in MS Office(Excel, Word, PowerPoint); Google sheet , knowledge of ERP / maintenance software is an advantage.

Key Skills:

• Strong communication and coordination abilities.
• Customer handling and follow-up skills.
• Detail-oriented with good reporting and documentation habits.
• Analytical and proactive in problem-solving.
• Ability to multitask and manage priorities effectively.

Salaries & Benefits:

• Salary Range: ₹20,833 – ₹29,166 per month CTC.
• Final salary will be decided based on the candidate’s experience and interview performance.
• Employee will be on company payroll.
• Eligible for all applicable labour law benefits.

Job Type: Full-time

Pay: ₹20,833.00 - ₹29,166.00 per month

Benefits:

• Food provided
• Provident Fund

Work Location: In person