Mainframes Support Manager

Mainframe Technical Support Manager

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What does a successful Mainframe Technical Support Manager do?

• Lead Application Monitoring & Maintenance:

  Ensure high availability and performance of mainframe applications.

• Oversee Security & Access Controls:

  Govern user administration and enforce data security protocols.

• Drive Incident & Problem Management:

  Lead resolution efforts for application issues, minimizing downtime and impact.

• Optimize Performance:

  Guide performance tuning initiatives and implement efficiency improvements.

• Foster Collaboration:

  Partner with development, infrastructure, and business teams to align technology with business goals.

• Maintain Documentation:

  Ensure accurate and up-to-date records of configurations, processes, and procedures.

• Champion Automation:

  Promote and implement automation strategies to streamline operations.

• X`Ensure Compliance:

  Uphold organizational standards, policies, and regulatory requirements.

What you will do:

• Lead the development, maintenance, and support of mainframe applications with a focus on reliability and scalability.
• Manage CA7 job scheduling and automation processes.
• Provide Tier 2 production support, ensuring timely resolution of complex issues.
• Oversee implementation of application enhancements within defined scope, timelines, and quality standards.
• Manage 24x7 rotational support for high-impact payment processing systems.
• Develop and refine support processes to improve resolution times and team efficiency.
• Participate in operational readiness assessments and client onboarding initiatives.
• Coordinate disaster recovery and business continuity planning and exercises.
• Analyse recurring issues and drive corrective actions across teams.
• Communicate effectively with internal stakeholders and external partners.
• Mentor junior developers and foster a culture of continuous learning.
• Balance multiple priorities and lead cross-functional initiatives independently.

What you will need to have:

• Expertise in COBOL, JCL, VSAM, DB2, CICS, Endev or, File Manager, File Aid, and CA7 scheduling.
• Experience in the banking domain and production support.
• Ability and willingness to work flexible work schedules outside of normal business hours (shifts, weekends).
• Knowledge of automation tools and practices like REX, UI Path.

What would be great to have:

• Excellent communication and collaboration abilities.
• Knowledge of application monitoring tools and techniques.
• Familiarity with automation tools and scripting languages.
• Understanding of ITIL processes and best practices.