Posted:2 months ago|
Platform:
Work from Office
Full Time
Position PurposeEnsure the supervision of the infrastructures and business applications of the BNPParibas Fortis Group. The Fortis control room operates in 24x7, Distributed and Mainframe platforms for level 1 activities (alerting/incident/requests)Control room / first level support activities consist of: Monitoring the availability of infrastructure services and applications, Applying the instructions and/or instructions referenced Resolving and/or escalating detected issues to ensure availability of core IT infrastructure and applications Participation in DRP exercises
Responsibilities Direct ResponsibilitiesAlert management (based on AINOI): Take into account the alerts Arbitrate alerts by human correlation / acknowledgment and/or Incident creation Create incident ticketIncident Management (ServiceNow, group platform): Execute the instruction, Intervention, resolve and/or assign the Incident to the correct group Document the ticket Apply the instructions (CREMA, instruction and/or operating mode).Management of action requests (ServiceNow, Group platform): Fulfill requests on the fly or at a fixed time Participate in the realization of requested tasks (through mail or snow)
BNP Paribas
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