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7.0 - 12.0 years

9 - 14 Lacs

Mumbai

Work from Office

Position Purpose Ensure the supervision of the infrastructures and business applications of the BNPParibas Fortis Group. The Fortis control room operates in 24x7, Distributed and Mainframe platforms for level 1 activities (alerting/incident/requests)Control room / first level support activities consist of: Monitoring the availability of infrastructure services and applications, Applying the instructions and/or instructions referenced Resolving and/or escalating detected issues to ensure availability of core IT infrastructure and applications Participation in DRP exercises Responsibilities Direct Responsibilities Alert management (based on AINOI): Take into account the alerts Arbitrate alerts by human correlation / acknowledgment and/or Incident creation Create incident ticketIncident Management (ServiceNow, group platform): Execute the instruction, Intervention, resolve and/or assign the Incident to the correct group Document the ticket Apply the instructions (CREMA, instruction and/or operating mode).Management of action requests (ServiceNow, Group platform): Fulfill requests on the fly or at a fixed time Participate in the realization of requested tasks (through mail or snow) Contributing Responsibilities Contribute to improving the quality of service by proposing improvements Help build team spirit and integrate into BNPParibas culture Contribute to keeping the documentation up to date and expand the knowledge base Technical & Behavioral Competencies DISTRIBUTED VSPHERE Powercycle Virtual MachinesIDRAC Powercycle Physical MachinesWINDOWS Stop/Start services Reboot machines LINUX / AIX activities: Script launch File move Change file ownerJCL Understand the basics of dataset creation in JCL Find and correct simple errors (missing commas etc.)SDSF Cancel jobs Get Sysout Determine whether or not a job is loopingTSA AUTOMATISATION Find Task votes Change Task statusHMC Deactivate/Activate LPARs Load LPARs MAINFRAME TPX General knowledge on how to navigate the mainframe ZOSCONTROL-M Job/chain relaunch Mount jobs/chains to plan Get Sysout (CA-view) Add or Bypass conditions Force ok jobs Find dataset creation historyJCL Understand the basics of dataset creation in JCL Find and correct simple errors (missing commas etc.)SDSF Cancel jobs Get Sysout Determine whether or not a job is loopingTSA AUTOMATISATION Find Task votes Change Task statusMAINFRAME CONSOLE Stop jobs / Cancel jobs / Force jobs Shutdown LPARs Give replies to jobs/shouts HMC Deactivate/Activate LPARs Load LPARs AS400 Start Close of Business process Restart jobs Find job output Find open reply TICKETTING Be familiar with ServiceNow Know how to reassign & close incidents Know how to find and resolve tasks Specific Qualifications (if required) Skills Referential Behavioural Skills(Please select up to 4 skills)Ability to collaborate / TeamworkAttention to detail / rigorAbility to synthetize / simplifyCommunication skills - oral & writtenTransversal Skills: (Please select up to 5 skills)Analytical AbilityAbility to set up relevant performance indicatorsAbility to develop and leverage networksAbility to develop others & improve their skillsChoose an item.Education Level:Master Degree or equivalentExperience LevelAt least 7 years

Posted 5 hours ago

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