Mail Server Support Specialist- L3

Role Overview: As a Technical Support Specialist, your primary responsibility will be to handle technical support calls and tickets efficiently. You will be expected to resolve issues through remote access, phone support, and other appropriate means. Additionally, performing installations and configurations of IceWarp, MySQL, SSL, Linux, and Windows Server OS will be a key part of your role. Monitoring the performance of servers such as IceWarp and MySQL, performing migrations, and addressing pre-sales queries at L1/L2 levels will also be within your scope of work. Handling important and urgent calls outside regular office hours, providing support during emergencies as required, and managing escalations from customers will be crucial aspects of this position. In your role, you will need to handle a minimum of 30 tickets per month when in a support role and at least 4 implementations in a month. It is essential to have a strong grasp of various key skills such as Messaging Administration, Windows Server, Linux Server, and System Administration. Key Responsibilities: - Handle technical support calls and tickets efficiently - Resolve issues through remote access, phone support, and other means - Perform installations and configurations of IceWarp, MySQL, SSL, Linux, and Windows Server OS - Monitor the performance of servers like IceWarp and MySQL - Perform migrations and address pre-sales queries at L1/L2 levels - Handle important and urgent calls outside regular office hours - Provide support during emergencies and manage escalations from customers - Handle a minimum of 30 tickets per month and at least 4 implementations in a month - Possess strong skills in Messaging Administration, Windows Server, Linux Server, and System Administration Qualifications Required: - Knowledge of Windows and Linux administration - Proficiency in network-level skills - Familiarity with email protocols like SMTP, POP3, and IMAP - Experience with MS SQL Server, MySQL Server, Active Directory, LDAP, and mail servers like MS Exchange, Lotus Domino, Postmaster, Zimbra, and Mdaemon - Expertise in virtualization technologies like VMWare and HyperV - Familiarity with SSL Certificates - Experience with helpdesk/ticketing systems such as Kayako and Zendesk - Strong technical understanding of systems, databases, and networks - Strong communication skills in English, both written and spoken - High level of customer orientation, teamwork, self-initiative, motivation, and willingness to learn Additional Company Details: The successful candidate should have a minimum of 5 years of experience in a similar domain. This is a full-time position that requires a notice period and the ability to work in person at the designated location. If you have a minimum of 10 years of experience in Linux, Mail Server, and Mail Flow, it would be preferred for this role.,