Mail Server Support Specialist- L3

As a Technical Support Specialist, your primary responsibility will be to handle technical support calls and tickets efficiently. You will be expected to resolve issues through remote access, phone support, and other appropriate means. Additionally, performing installations and configurations of IceWarp, MySQL, SSL, Linux, and Windows Server OS will be a key part of your role. Monitoring the performance of servers such as IceWarp and MySQL, performing migrations, and addressing pre-sales queries at L1/L2 levels will also be within your scope of work. Handling important and urgent calls outside regular office hours, providing support during emergencies as required, and managing escalations from customers will be crucial aspects of this position. In your role, you will need to handle a minimum of 30 tickets per month when in a support role and at least 4 implementations in a month. It is essential to have a strong grasp of various key skills such as Messaging Administration, Windows Server, Linux Server, and System Administration. The ideal candidate should possess knowledge of Windows and Linux administration, proficiency in network-level skills, and familiarity with email protocols like SMTP, POP3, and IMAP. Experience with MS SQL Server, MySQL Server, Active Directory, LDAP, and mail servers like MS Exchange, Lotus Domino, Postmaster, Zimbra, and Mdaemon will be advantageous. Additionally, expertise in virtualization technologies like VMWare and HyperV, SSL Certificates, helpdesk/ticketing systems such as Kayako and Zendesk, and a technical understanding of systems, databases, and networks will be beneficial for this role. Strong communication skills in English, both written and spoken, along with a high level of customer orientation, teamwork, self-initiative, motivation, and willingness to learn are also essential qualities. The successful candidate should have a minimum of 5 years of experience in a similar domain. This is a full-time position that requires a notice period and the ability to work in person at the designated location. If you have a minimum of 10 years of experience in Linux, Mail Server, and Mail Flow, it would be preferred for this role.,