Logistics Head

Job Summary:

Shiprocket Management & Logistics Head

Our Website: www.homero.in

Key Responsibilities:

1. Shiprocket Management:

• Manage daily order processing through Shiprocket and other logistics dashboards.
  
• Integrate new marketplaces or websites with Shiprocket (if required).
  
• Monitor shipping status, track delays, and handle escalations with courier partners.
  
• Optimize courier selection based on cost, performance, and delivery timelines.
  
• Maintain accurate data on returns, undelivered orders (RTOs), and COD reconciliation.
  

2. Logistics & Supply Chain Oversight:

• Plan and oversee end-to-end logistics operations from order fulfillment to final delivery.
  
• Coordinate with warehouse and dispatch teams for timely order packaging and pickup.
  
• Implement efficient systems for inventory and shipment tracking.
  
• Analyze logistics data to improve turnaround time and reduce shipping errors.
  

3. Vendor & Courier Coordination:

• Liaise with Shiprocket support and courier partners for resolving shipping issues.
  
• Negotiate and manage courier service contracts and rates.
  
• Track courier performance and maintain SLAs (Service Level Agreements).
  

4. Reporting & Analytics:

• Generate and analyze daily, weekly, and monthly logistics reports.
  
• Track KPIs such as delivery success rate, RTO rate, TAT, and cost per shipment.
  
• Provide actionable insights to management for logistics optimization.
  

5. Team Leadership:

• Supervise the logistics and dispatch team.
  
• Train staff on Shiprocket operations, packaging standards, and delivery procedures.
  
• Ensure adherence to company policies and operational SOPs.
  

Required Skills & Qualifications:

• 25 years of experience in e-commerce logistics or warehouse operations.
  
• Strong knowledge of

  Shiprocket software

  and courier integration systems.
• Excellent analytical, organizational, and problem-solving skills.
  
• Proficiency in MS Excel and reporting tools.
  
• Strong communication and coordination abilities.
  

Preferred Qualifications:

• Experience in managing multi-channel logistics (Amazon, Flipkart, Shopify, WooCommerce, etc.).
  
• Knowledge of reverse logistics, COD settlements, and warehouse management systems.
  
• Familiarity with cost control and delivery performance metrics.