Location Head Sales, Business Development & Operations

7 to 20 Years of relevant experience in General Insurance Companies or Insurance Broking Companies

Business Development:

1. Responsible for opening & launch of business operations for the company.

2. Accountable for acquisition of corporate customers & responsible for achieving revenue targets as assigned by the organization on a monthly basis.

3. Generate own leads from the available resources. Make appointments, explore the customers insurance needs, select appropriate product to meet these needs from the product range, gain customer agreement to purchase, accurately complete sales documentation.

4. Develop and manage the relationship with key decision makers of clients.

5. Responsible for sales completion by facilitating completion of paper work & ensuring prompt issuance of policy document.

6. Explore new business opportunities from time to time.

7. Build a good customer base in order to explore opportunities to cross-sell & up-sell, and obtain referral from existing client to further prospect where appropriate.

8. Accept & follow up on suggestions, request & complaints received from clients, ensure all requests are serviced amicably.

9. Proactively ensure performance review by submitting various sales reports as per agreed frequencies in order to ensure performance targets are achieved & exceeded.

10. Ensure meetings with immediate manager / Functional Head to agree on targets & to review performance. Use these forums to discuss issues of business development.

Sales / Business Operations

1. Provide operations and servicing support to ensure delivery of overall business performance targets, KPIs and business mix for the location.
2. Ensure operational support to ensure customer service, delivery and customer satisfaction. Drive forward all customer related activities including personal responsibility for reducing complaints.
3. Provide operations support to enable implementation of sales & development strategy that supports delivery of sales growth.
4. Ensure production of timely, accurate and up-to-date operations related management information and statistics as required.
5. Ensure a strong relationship with clients. Responsible for Retention and servicing the corporate clients.
6. Assist in research and analysis on industries/clients/markets
7. Control the Attrition of clients by resolving their issues.

Claims / HR

1. Provide operations support to ensure smooth function of office by attending to and owning requirements related to claims servicing, HR & Admin related activities.