Job
Description
The job holder is responsible for the entire life-cycle of content services projects in a given portfolio, ensuring customer expectation are met in terms of turnaround time, quality, and price; while in parallel ensuring budget/margin optimization. Including Data Services requests by leading and planning the execution of large-scale AI data projects, while overseeing all phases of the project lifecycle, from initiation through to successful delivery. Strategically allocate resources to maximize efficiency and effectiveness. Responsible for Projects execution including compliance to deadlines, standards/methodology, budget and margin optimization, quality standards, status reporting, month-end financials Responsible for customer project setup, quotes and scheduling (per defined thresholds, collaborating with Account Management for complex quotes and those requiring validation) Responsible for customer feedback, entry of CAPA's and completion of investigations. Owns collaboration with RM, linguists, technical leads on resourcing and query management Customer and internal communication and status reporting. Collaborating with Account Management to define new processes and to strategize on process and tool optimization for a customer Responsible for margin optimization, including both internal and external costs, working with RM as needed to support these efforts. Ensure linguistic material, such as TMs, glossaries, style guides, are consistently updated and delivered per SLA's Participate in the pre-sales activities as needed Participate in quality audits, recognize opportunities for improvement and implement the changes as needed DATA SERVICES PREFERRED SKILLS Manage dynamic projects while facilitating strong communication across all stakeholders. Act as the primary liaison with client, maintaining and enhancing client relationships. Proactively conduct risk assessments and devised tailored mitigation strategies. Keep a stringent check on project budgets and timelines, ensuring projects are delivered within the agreed parameters. Implement quality control processes and monitor project outputs. Continually identify and implement process improvements and best practices to optimize project outcomes. Job Specific: Customer relationship management at mid- and upper management level, including difficult situations, conflicts and complaints Communication and organizational skills Project management preferably related to Language Services Ability to work individually or as part of a local or virtual team Analytical skills MS Office CAT Tools Requirements: 3-5 years of practical experience in project management, especially in coordinating language service projects
