Loan Servicing - Operations Analyst

Role Overview: As a Loan Servicing Specialist Operations Analyst, you will play a vital role within the Loans group. Your responsibilities will include adhering to quality and quantity SLAs, ensuring compliance with policies and guidelines, supporting the secondary trading desk, liaising with various bank departments and external contacts, completing funding within the SLA, and identifying process improvements to enhance productivity and efficiency. You will serve as the subject matter expert (SME) and first point of contact for process-related queries and clarifications, as well as the first escalation point for customer issues. Key Responsibilities: - Adhere to established QUALITY & QUANTITY SLAs consistently. - Ensure 100% compliance with process-related policies, guidelines, and controls. - Support the secondary trading desk with trade booking and settlements. - Liaise with bank departments and external contacts, including Borrowers and Trustees. - Follow up timely with agents or customers for any missing notifications. - Complete all funding within the SLA on the same day. - Serve as the SME and first internal POC for process-related queries and clarifications. - Act as the first point of escalation for process-related issues from customers. - Identify changes to processes to improve productivity and efficiency. Qualification Required: - Hold a bachelor's degree in finance or a related field, or possess equivalent work experience. - Minimum 2 years of experience in the financial services industry with a proven track record of delivery. - Understand business financial statements, cash flow capacity, and loans across various industries. - Exhibit strong research, analytical, and comprehension skills to analyze large data sets. - Manage clients effectively, build partnerships, and lead while engaging multiple stakeholders. - Utilize effective time management and prioritization skills to achieve business objectives. - Communicate effectively with strong interpersonal and analytical skills, working independently on multiple assignments.,