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Skills Required

Spanish Customer service English Organizational skills Communication skills Time management

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On-site

Job Description

Department
Learning | Services Delivery
Job posted on
Jul 01, 2025
Employment type
Permanent

Company Background

Emeritus has partnered with more than 30 universities to date, including MIT, Columbia, Harvard, Cambridge, INSEAD, Wharton, UC Berkeley, INCAE, IIT, IIM, NUS, and HKUST, launching more than 100 courses and serving students from more than 80 countries. Many courses are offered and facilitated in multiple languages, including English, Spanish, Portuguese, and Mandarin. Emeritus’ global team includes 700+ employees located in Boston, Dubai, Mexico City, Mumbai, Shanghai, and Singapore.

Key responsibilities of the role
We are looking for a competent LMS SPOC to undertake a variety of administrative and program management tasks. You will carry out essential operational duties for Senior Executive programs. To be an excellent LMS SPOC, you must be organized and detail-oriented, comfortable working with diverse teams. The goal will be to facilitate the effective management of Course related activities according to the organization’s standards.

Responsibilities
  • Ensure on time course and module readiness as per launch schedules.
  • Ensure timely procurement of course resources.
  • Ensure all participants are added to correct sections and all support staff is added to course on time.
  • Setup Course requirements and pre-scheduled Announcements
  • Raise Change Requests for necessary corrections in the course
  • Provide Administrative and Operational Support to Program Delivery team
  • Manage all course end activities
  • Track course feedback on weekly survey, Course End Surveys, completion rates, etc.
  • Provide support to Partner teams on Blended Course management
  • Assist with responding to general participant queries such as IT issues, assignment, etc.
  • Co-ordinate with cross functional team to ensure smooth course delivery

Key Skills and Experience
  • 3+ years of customer service experience
  • Outstanding verbal and written communication skills
  • Proficient in English Language, written and verbal both
  • Knowledge of program management and development procedures
  • Ability to work with diverse and multi-disciplinary teams
  • Excellent time management and organizational skills
  • Tech-savvy, experience of working on learning platforms will be added advantage
  • Detail-oriented and efficient
  • Willingness to work in any shift assigned

Emeritus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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Emeritus Institute of Management

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