Posted:2 weeks ago|
Platform:
On-site
Contractual
● 4–6 years of experience with ServiceNow, specifically CSM, ITSM, and HRSD modules.
● Strong knowledge of workflows, cases, incidents, requests, SLAs, and knowledge management in ServiceNow.
● Proficiency in JSON authoring and working with structured data.
● Solid understanding of SQL for data analysis and task validation.
● Ability to design realistic enterprise scenarios that map to ServiceNow processes.
● Experience in AI model training workflows, contributing to the creation of structured training data.
● Strong prompt engineering skills for crafting effective instructions.
● Analytical thinking, attention to detail, and logical structuring.
● Strong communication skills + customer facing experience is a BONUS
● ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist-ITSM (CIS - ITSM).
● Any One - ServiceNow Certified Implementation Specialist (CSM or HRSD).
● Exposure to AI/ML workflows or training data preparation.
● Familiarity with Agile methodologies.
● Good knowledge of prompt engineering.
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Salary: Not disclosed
Salary: Not disclosed
