Graphic Designer – Fashion Visual StorytellerLocation: Thrissur, Kerala (Hybrid/Remote options available)Employment Type: Full-Time About Linen TrailLinen Trail is a Sustainable Quiet Luxury label crafting 100% pure linen apparel for those who seek refinement without excess. Every garment reflects our commitment to timeless design, premium materials, and purpose-driven production. As we scale, we are looking for a designer who can visually translate our ethos into engaging digital experiences. Role & Responsibilities 1. Visual Design for Digital ChannelsCreate static and animated creatives for Instagram, Facebook, YouTube, and Pinterest, maintaining brand tone and visual consistency.Design website and app banners that drive engagement while reflecting the quiet luxury aesthetic. 2. E-commerce & Product ContentWork closely with the product and marketing teams to design product visuals, icons, swatches, and packaging elements that elevate the online shopping experience. 3. Campaigns & StorytellingIdeate and execute designs for brand campaigns, product launches, and seasonal drops.Support lookbook layouts, reels storyboards, and content for influencer collaborations. 4. Retention & CRM CreativeDesign emailers, WhatsApp broadcast creatives, and loyalty communication assets that are subtle, refined, and aligned with our customer’s lifestyle.Collaborate with the retention team to A/B test creative directions for better engagement. 5. Brand Templates & Design SystemsBuild and manage a design library of reusable templates for internal teams to maintain speed without sacrificing visual quality.Develop design guidelines for upcoming categories and sub-brands. What We’re Looking ForAesthetic Sensibility: A strong understanding of fashion-forward yet minimal visual language. Your portfolio should reflect clarity, restraint, and craftsmanship.Fashion Enthusiast: You don’t need to be from the industry—but a love for fashion, styling, or visual storytelling in apparel is key.Tool Proficiency: Adobe Suite (Photoshop, Illustrator, InDesign), basic After Effects or Premiere Pro. Canva knowledge is a plus for fast-paced projects.Collaborative Mindset: Ability to translate briefs into refined outcomes. You’ll work closely with the founder, marketing, and product teams.Experience: 1–3 years in a similar graphic design role, preferably with a fashion, beauty, lifestyle, or D2C brand. What You’ll GetA chance to help shape the visual identity of a rising quiet luxury brand.Exposure to both fashion and digital marketing workflows.Creative freedom with feedback loops that encourage learning, not micromanagement.Competitive compensation, performance-based reviews, and brand-building experience from the ground up. To Apply:Please send your resume, portfolio (or Behance/Dribbble link), and a short note about what draws you to Linen Trail to careers@linentrail.com with the subject: Graphic Designer Application – Linen Trail.
About Linen Trail: Linen Trail boasts the largest pure-linen collection in the world, offering a meticulously curated range of quiet-luxury essentials for men & women. We celebrate craftsmanship, intentional design, and a logo-free aesthetic in every garment. Role Overview (Elevator Pitch): You are a multi-talented designer-stylist who will drive our Elite Linen Styling Service (ELSS), contribute to product development via pattern-level inputs, and partner with marketing to craft high-impact content. On site at our studio, you’ll balance client consultations, hands-on design, and creative storytelling — all powered by your innate sense of quiet luxury. Key Responsibilities: Elite Linen Styling Service Lead one-on-one and small-group styling sessions. Advise clients on fabric, fit, and outfit curation using our linen line. Track session metrics & drive upsell via personalized recommendations. Product Development & Design Input Translate garment sketches into clear tech-pack notes. Collaborate with pattern makers to refine cuts, drape, and construction. Provide feedback on fabric sourcing, trims, and fit samples. Content & Marketing Collaboration Conceptualize and assist in photo/video shoots (mood boards, set styling). Draft brief scripts or shot lists for social media reels and tutorials. Generate styling tips or mini-editorials for our blog and newsletter. Qualifications: Experience: 1–2 years in fashion design, styling, or related roles. Skills: Basic proficiency in Adobe Illustrator/Photoshop; strong sketching or CAD aptitude. Attributes: Exceptional eye for proportion & texture, client-facing confidence, proactive problem solving. Nice-to-Haves: Experience with linen or natural fabrics. Familiarity with Adobe Creative Suite. Compensation & Incentives: Base Salary: ₹25,000–₹30,000/month (up to ₹35,000 for exceptional candidates). ELSS Incentive: Commission on sales generated through styling sessions. Work Hours: Full time, on-site with a lean, collaborative team. How to Apply: Send your CV, a brief cover note, and a link to any portfolio or styling board to careers@linentrail.com (subject: "Fashion Design & Styling Specialist | Your Name"). Interview Process: Portfolio Review: Present two styling looks and one design sketch. Practical Task: Create a 2-style mood board using our linen garments. Content Pitch: Outline a 30-second IG Reel concept promoting ELSS. Final Cultural Fit: Discussion on work style, values alignment, and growth plan. Linen Trail is an equal-opportunity employer. Join us to shape India’s quiet-luxury linen story, stitch by intentional stitch.
About Linen Trail Linen Trail is India’s leading slow-fashion label, offering 100% pure linen garments crafted for quiet luxury. As a direct-to-consumer pioneer, we focus on impeccable fit, finish, and fabric quality no logos, just linen like never before. Role Overview We’re looking for a versatile partner to the Founder who will: Act as an Executive Assistant, streamlining the Founder’s day-to-day operations Serve as Chief of Staff, driving strategic initiatives across teams Design and implement our internal “Linen Trail OS” on Notion, building processes, dashboards, and SOPs that scale This is a unique hybrid role in the Founder’s Office ideal for someone who thrives on project ownership, systems thinking, and high-level execution. Key Responsibilities Executive Support: Manage calendar, travel, and communications; prepare decks, briefings, and follow-up action logs. Systems & Processes: Architect our Linen Trail OS in Notion create standardized workflows, OKR trackers, project dashboards, and knowledge bases. Chief of Staff Duties: Facilitate cross-functional alignment (marketing, production, design), set meeting agendas, drive strategic cadences, and ensure deliverables. Project Management: Own end-to-end delivery of strategic projects (new product launches, MBO partnerships, production innovations), ensuring milestones and budgets are met. Continuous Improvement: Identify operational bottlenecks, recommend process optimizations, and implement best practices for efficiency and transparency. Qualifications 3+ years as an Executive Assistant, Project Manager, or Chief of Staff in a fast-paced startup or consulting environment. Proven expertise building systems in Notion (or equivalent tools like Coda, Airtable). Exceptional organizational, written, and verbal communication skills. Strong strategic thinker with a bias for action and attention to detail. Bachelor’s degree; MBA or relevant certification is a plus. Startup mindset: hands-on, resourceful, and comfortable wearing multiple hats. Location & Employment Location: Thrissur, Kerala (Hybrid) / Open to Remote candidates in India Type: Full-time
About Linen Trail Linen Trail is India’s leading slow‑fashion label, offering 100 % pure linen garments crafted for quiet luxury. As a direct‑to‑consumer pioneer, we own the end‑to‑end customer journey from brand storytelling and digital marketing to fulfilment delivering no‑logo linen like never before. Role Overview We’re seeking a true partner to the Founder: a hybrid Founder's Office Manager + Chief of Staff who has scaled D2C brands. You’ll ensure the Founder’s time is leveraged for maximum impact, build our internal operations OS, and drive strategic growth initiatives across marketing, production, and beyond. Key Responsibilities Founder Support & Partnership Manage calendar, travel, and high‑stakes stakeholder communications. Prepare investor decks, board briefings, and structured follow‑up action logs. Act as the Founder’s first line of market, consumer, and competitor research and synthesis. D2C Growth Enablement Collaborate with Marketing & E‑commerce teams to translate KPIs (CAC, AOV, LTV, retention) into operational workflows. Own weekly growth stand‑ups, monthly performance reviews, and quarterly roadmap planning. Linen Trail OS in Notion Architect and scale processes: launch checklists, OKR dashboards, CRM integrations, and knowledge bases. Build real‑time trackers for New Product Launches, MBO Partnerships, and production innovations. Cross‑Functional Chief of Staff Duties Set agendas and facilitate alignment across design, production, marketing, and logistics teams. Track progress against strategic milestones, flag risks early, and drive rapid course corrections. Continuous Improvement & Systems Thinking Identify bottlenecks in our D2C funnel (site UX, fulfillment, support) and implement optimizations. Champion best practices for transparency, documentation, and scalable team workflows. Qualifications D2C Brand Expertise: 3+ years in Executive Support, Project Management, or Chief of Staff roles at high‑growth D2C/e‑commerce brands. Systems & Tools Savvy: Proven track record building robust workflows in Notion (or Coda/Airtable). Strategic & Tactical: Comfortable mapping multi‑quarter roadmaps and executing last‑mile details. Communication & Collaboration: Exceptional written/verbal skills; natural at earning trust and driving alignment. Education & Mindset: Bachelor’s degree; MBA or relevant certifications a plus. Startup DNA: scrappy, resourceful, and energized by ambiguity. Location & Employment Location: Thrissur, Kerala (Hybrid) or Remote (India) Type: Full‑time, Competitive package + performance incentives Perks: Flexible work arrangement, learning budget, and early‑stage equity upside
Company: Linen Trail (Fashion E-commerce Brand) | LinenTrail.com Location: Ayyanthole, Thrissur Requirement : Located within 10km to Ayyanthole, Thrissur Responsibilities: Provide exceptional customer support through channels such as Phone, WhatsApp, Email, and chat. Handle inquiries, complaints, and concerns in a calm, empathetic, and professional manner. Coordinate with the Logistics Team:Work closely with the logistics team to ensure timely dispatch of orders. Monitor and track shipments, providing customers with up-to-date information on their order status. Assist in resolving any shipping or delivery issues in coordination with the logistics team. Maintain detailed records of customer interactions, process customer accounts, and manage customer feedback. Work closely with other team members to ensure a seamless customer experience. Required Skills and Qualities: Multilingual Skills:Must be fluent in Hindi and English. Knowledge of Tamil and Telugu is highly desirable. Communication Skills:Written Communication: Ability to articulate thoughts clearly and professionally in emails and written messages. Verbal Communication: Ability to speak clearly and empathetically with customers via phone or voice messages. Listening Skills: Must actively listen to understand customer issues and respond appropriately. Technical Proficiency:Familiarity with WhatsApp, email platforms, and other related communication tools. Basic understanding of CRM systems would be a plus. Problem-Solving Abilities:Ability to identify, assess, and resolve customer issues promptly and effectively. Mature and Calm Personality:Must remain composed under pressure and demonstrate empathy and patience with customers. Should display a positive attitude and a commitment to excellent customer service. Teamwork:Ability to work well in a collaborative environment and coordinate with other departments as needed. Understanding of Linen Trail's Products:Knowledge of Linen Trail's pure linen clothing line, or the ability to quickly learn the details, to accurately address customer inquiries. Experience:Previous customer support or related experience preferred, but not mandatory. Education:A high school diploma or equivalent; a bachelor's degree in a relevant field is a plus. Qualifications: Strong communication skills, both written and verbal. Ability to multi-task and prioritize effectively. Excellent problem-solving and interpersonal skills. Previous experience in customer service, sales, or e-commerce is a plus. Ability to work in a fast-paced environment and handle stressful situations. Strong computer skills and proficient in using WhatsApp, email, and Microsoft Office. Ability to work flexible hours, including weekends and holidays if necessary. If you are passionate about providing exceptional customer service and are looking for a challenging and rewarding role, we encourage you to apply for this position.
About Linen Trail Linen Trail is India’s leading pure-linen label, crafting timeless apparel in the spirit of Sustainable Quiet Luxury . Our products are designed for those who value quality, craftsmanship, and the elegance of linen “for those who know.” As we scale, we are building a team that obsesses over customer delight, operational excellence, and innovation. Role Overview We are looking for a Customer Success & E-Commerce Operations Manager who will wear two hats: Customer Success – Be the voice of our customers, ensure every interaction builds delight, and set up systems for retention, reviews, and customer feedback loops. E-Commerce Operations – Coordinate between production and logistics teams to ensure smooth, timely dispatches and delivery, while continuously improving operational efficiency. This is a hands-on role for someone who enjoys building processes from scratch, loves solving customer problems, and thrives in a fast-paced D2C environment. Key Responsibilities Customer Success & Support Manage customer interactions across channels (email, WhatsApp, calls, socials). Set up customer labs, surveys, and review systems to gather actionable insights. Build and run retention campaigns in sync with marketing (loyalty, win-back, referral). E-Commerce Operations Liaise with production and dispatch teams to ensure on-time deliveries . Create processes for order tracking, issue resolution, and proactive communication. Monitor order accuracy, logistics performance, and inventory coordination. System Building Develop SOPs for customer support and operations. Implement feedback mechanisms and process improvements for customer delight. Collaborate cross-functionally to ensure end-to-end customer journey excellence. Who You Are 2–4 years of experience in customer success, e-commerce operations, or D2C support roles . Strong communication and problem-solving skills. Comfort with tools like Shopify, CRM, Google Sheets/Excel, WhatsApp Business, and ticketing systems . Passion for customer experience, operations, and building systems from the ground up . Prior experience in fashion, lifestyle, or D2C brands is a strong plus . What We Offer An opportunity to build a brand at the intersection of fashion and quiet luxury . A fast-paced, founder-led culture where your ideas and execution directly impact growth. Growth path to scale into Head of Customer Success / Operations as the brand expands. Competitive compensation + team benefits. Location Thrissur, Kerala
📍 Location: Thrissur, Kerala 🏢 Company: Linen Trail – India’s Quiet Luxury Linen Label About Linen Trail Linen Trail is a premium slow fashion brand that has been crafting 100% Pure Linen apparel for over a decade. As India’s largest pure linen collection, we combine quiet luxury, sustainability, and craftsmanship to deliver timeless clothing for discerning customers. We are a fast-growing direct-to-consumer (D2C) brand with a strong digital-first DNA, building a new vocabulary of “quiet luxury” in Indian fashion — rooted in quality, craftsmanship, and authenticity. Role Overview We’re looking for a Digital Marketing Manager who lives and breathes content, community, and storytelling — someone who understands how to build desire and belonging for a brand online. You’ll work directly with the founders to strengthen Linen Trail’s voice across platforms, build a loyal community of linen enthusiasts, and translate our brand values into engaging, measurable digital campaigns. The ideal candidate blends creative thinking with analytical clarity — someone who can turn insights into content and content into growth. Key Responsibilities Develop and execute a content-driven marketing strategy across Instagram, YouTube, Pinterest, and emerging channels. Oversee social media planning, campaigns, and influencer collaborations , ensuring every post and reel reflects Linen Trail’s quiet luxury ethos. Build and nurture an engaged brand community — from loyal customers to creators and advocates. Manage digital ad campaigns (Meta, Google) with a strong focus on storytelling and creative testing. Track and report on key content metrics — engagement, reach, sentiment, traffic, conversions — to continuously refine strategy. Coordinate with the in-house creative and production teams for shoots, styling, and campaign rollouts. Develop and manage email and WhatsApp marketing flows for retention and storytelling. Use insights from analytics and customer feedback to inform future campaigns and community initiatives. Requirements 2–4 years of experience in digital marketing, content strategy, or social media roles (D2C or fashion experience preferred). Proven track record of building brand presence and communities across digital platforms. Hands-on experience with Meta Ads, Google Ads, Shopify, and analytics tools . Strong understanding of brand tone, aesthetics, and storytelling . Ability to use data and insights to guide creative direction. Familiarity with influencer marketing, UGC, retention tools (Klaviyo, Contlo, Zoho CRM, WhatsApp automation). A proactive, detail-oriented, and collaborative approach — comfortable working in a fast-paced, founder-led environment. What We Offer A chance to shape and scale a premium slow fashion brand redefining luxury in India. Direct exposure to brand strategy, content creation, and community building. Opportunity to blend creativity and analytics to make a real business impact. Competitive compensation aligned with experience, with long-term growth opportunities. A close-knit, creative team that values authenticity, craftsmanship, and curiosity.
E-commerce Merchandiser, Linen Trail About Linen Trail Linen Trail is a sustainable slow-fashion brand specializing in 100% pure linen men’s wear — shirts, trousers, kurtas, jackets, co-ord sets. As a direct-to-consumer label, we strive to bring high quality, minimal design, and great user experience to our customers. You’ll join a small, agile team where your decisions directly affect our brand presence and sales. Role Overview As E-commerce Merchandiser at Linen Trail, you will be responsible for ensuring our online catalog and storefront deliver a compelling, seamless shopping experience. You will handle product listings, page optimization, collection / category structuring, and collaborate across design, marketing, and operations to drive conversion and discoverability. You are a blend of a storyteller, data-analyst, and executioner — making sure the right products are shown in the right way, at the right time. Key Responsibilities Product Listings & Catalog Management Create, upload, and maintain product listings (title, descriptions, attributes, size/color variants, images) Ensure consistency of information, correct taxonomy, metadata and categorization Monitor for missing content or errors and fix them proactively Use best practices in SEO (product titles, meta descriptions, alt text) to improve organic search visibility Collection & Category Page Optimization Structure and maintain collection / category pages with logic, filtering, sorting Curate “featured”, “new arrivals”, “best sellers”, “shop by fabric / season / occasion” collections Work on banners, hero placements, on-site merchandising blocks A/B test positioning of products, banner creatives, sorting logic Merchandising & Visual Strategy Collaborate with design / creative to align product visuals with brand aesthetics Propose which products to push / highlight during promotions or season launches Work with marketing to coordinate campaigns / launches (ensure front-end readiness) Plan and execute merchandising calendar (site refreshes, seasonal changes) Data & Insights Monitor key metrics: conversion, click-through on category pages, bounce, add-to-cart, etc. Identify underperforming listings and propose improvements Use sales and traffic data to recommend product mix, site exposure changes Generate regular reports and insights to the founder / leadership Cross-functional Collaboration & Support Liaise with operations / inventory team to ensure availability, stock status reflected online Work with customer support to flag errors / feedback on product pages Assist in QA / testing of site features (e.g. new filters, search, page layouts) Escalate and help coordinate fixes with developers / designers if product data or UI issues emerge Continuous Improvement & Stay Updated Stay up to date with e-commerce / fashion / digital merchandising trends Suggest improvements and innovations (e.g. personalization, smart recommendations) Document SOPs for listing, merchandising, optimizations Requirements & Skills Bachelor’s degree in Marketing, Commerce, Business, or relevant field 0.5-2 years experience in e-commerce merchandising, catalog management, or similar (especially fashion / apparel / lifestyle brands) Solid understanding of e-commerce best practices (SEO, UI/UX, site navigation, filters, search) Experience managing product listing platforms / CMS / storefront systems (Shopify, Magento, WooCommerce etc) Analytical mindset: comfortable with data, Excel (or Google Sheets), reporting tools Strong attention to detail (typos, consistency, image quality) Good communication skills — you’ll coordinate across teams Proactive, self-motivated, and able to manage multiple tasks A sensibility for design / visual aesthetics (appreciation for cohesive brand look) Bonus / Preferred Experience with conversion optimization / A/B testing Knowledge of SEO tools (e.g., Ahrefs, SEMrush) Familiarity with analytics tools (Google Analytics, heatmaps, search analytics) Understanding of sustainable / fashion space What You’ll Gain / What We Offer Direct impact — your work affects brand perception, sales & growth Exposure to all parts of D2C fashion business: design, operations, marketing Opportunity to help build systems, scale processes from ground up Learning, ownership, growth potential as the brand grows
Linen Trail is India’s Quiet Luxury Linen Label — a slow fashion brand crafting 100% Pure Linen apparel for men. We are a digital-first D2C brand with a decade-long legacy of craftsmanship, innovation, and data-led decision-making. We are now building our internal Data & Insights function to drive the next phase of growth through deep analytics on product, order, and customer behaviour. Role Overview We are looking for a Data Analyst experienced in Power BI who can help build an insights engine for Linen Trail. You will work closely with the marketing, operations, and product teams to design data models and dashboards that track everything from top-performing fabrics and fits to customer retention and repeat patterns. Key Responsibilities Product-Level Insights Build dashboards to track sales by product , color , fabric , and size , identifying bestsellers and slow movers. Map fabric consumption vs. inventory to aid predictive manufacturing. Identify top 20% products contributing 80% of revenue and recommend “Just Before Time” manufacturing volumes. Order-Level Insights Analyze daily/weekly/monthly order trends , average order value, and contribution by channels. Track campaign performance vs. revenue and profitability (Meta, Google Ads, Email, WhatsApp). Identify patterns in cart abandonment, discounts, and return rates . Customer-Level Insights Create customer segmentation based on frequency, recency, and spend (RFM). Track repeat rate, lifetime value (LTV) , and customer acquisition cost (CAC) . Build cohorts to analyze retention and customer journey (first purchase → repeat → loyalist). Integrate data from Shopify, Contlo, and CRM tools for unified customer intelligence. Requirements 2–3 years of experience in Power BI (DAX, Power Query, data modelling). Strong skills in SQL, Excel , and data transformation. Experience connecting Power BI with Shopify, Meta Ads, Google Ads, and Google Analytics APIs or exported data. Understanding of e-commerce KPIs (AOV, ROAS, retention, CAC, LTV, RFM, etc.). Ability to independently design dashboards, automate data refreshes, and communicate insights to non-technical teams.
E-commerce Merchandiser, Linen Trail About Linen Trail Linen Trail is a sustainable slow-fashion brand specializing in 100% pure linen men's wear shirts, trousers, kurtas, jackets, co-ord sets. As a direct-to-consumer label, we strive to bring high quality, minimal design, and great user experience to our customers. You'll join a small, agile team where your decisions directly affect our brand presence and sales. Role Overview As E-commerce Merchandiser at Linen Trail, you will be responsible for ensuring our online catalog and storefront deliver a compelling, seamless shopping experience. You will handle product listings, page optimization, collection / category structuring, and collaborate across design, marketing, and operations to drive conversion and discoverability. You are a blend of a storyteller, data-analyst, and executioner making sure the right products are shown in the right way, at the right time. Key Responsibilities Product Listings & Catalog Management Create, upload, and maintain product listings (title, descriptions, attributes, size/color variants, images) Ensure consistency of information, correct taxonomy, metadata and categorization Monitor for missing content or errors and fix them proactively Use best practices in SEO (product titles, meta descriptions, alt text) to improve organic search visibility Collection & Category Page Optimization Structure and maintain collection / category pages with logic, filtering, sorting Curate featured, new arrivals, best sellers, shop by fabric / season / occasion collections Work on banners, hero placements, on-site merchandising blocks A/B test positioning of products, banner creatives, sorting logic Merchandising & Visual Strategy Collaborate with design / creative to align product visuals with brand aesthetics Propose which products to push / highlight during promotions or season launches Work with marketing to coordinate campaigns / launches (ensure front-end readiness) Plan and execute merchandising calendar (site refreshes, seasonal changes) Data & Insights Monitor key metrics: conversion, click-through on category pages, bounce, add-to-cart, etc. Identify underperforming listings and propose improvements Use sales and traffic data to recommend product mix, site exposure changes Generate regular reports and insights to the founder / leadership Cross-functional Collaboration & Support Liaise with operations / inventory team to ensure availability, stock status reflected online Work with customer support to flag errors / feedback on product pages Assist in QA / testing of site features (e.g. new filters, search, page layouts) Escalate and help coordinate fixes with developers / designers if product data or UI issues emerge Continuous Improvement & Stay Updated Stay up to date with e-commerce / fashion / digital merchandising trends Suggest improvements and innovations (e.g. personalization, smart recommendations) Document SOPs for listing, merchandising, optimizations Requirements & Skills Bachelor's degree in Marketing, Commerce, Business, or relevant field 0.5-2 years experience in e-commerce merchandising, catalog management, or similar (especially fashion / apparel / lifestyle brands) Solid understanding of e-commerce best practices (SEO, UI/UX, site navigation, filters, search) Experience managing product listing platforms / CMS / storefront systems (Shopify, Magento, WooCommerce etc) Analytical mindset: comfortable with data, Excel (or Google Sheets), reporting tools Strong attention to detail (typos, consistency, image quality) Good communication skills you'll coordinate across teams Proactive, self-motivated, and able to manage multiple tasks A sensibility for design / visual aesthetics (appreciation for cohesive brand look) Bonus / Preferred Experience with conversion optimization / A/B testing Knowledge of SEO tools (e.g., Ahrefs, SEMrush) Familiarity with analytics tools (Google Analytics, heatmaps, search analytics) Understanding of sustainable / fashion space What You'll Gain / What We Offer Direct impact your work affects brand perception, sales & growth Exposure to all parts of D2C fashion business: design, operations, marketing Opportunity to help build systems, scale processes from ground up Learning, ownership, growth potential as the brand grows
Customer Support Executive (Email, WhatsApp & Voice) Location: Thrissur, Kerala Company: Linen Trail – India’s Quiet Luxury Linen Label About the Role: We’re looking for a Customer Support Executive who can deliver exceptional service across Email, WhatsApp, and Voice . You’ll be the first point of contact for our customers helping them with orders, queries, and recommendations while maintaining the premium experience that defines Linen Trail. Responsibilities: Manage daily customer communication across Email, WhatsApp, and voice calls. Resolve order-related queries, exchange/refund requests, and shipping updates. Drive conversions by helping customers make confident purchase decisions. Collaborate with operations and marketing teams to ensure smooth post-purchase experiences. Maintain CRM hygiene and daily logs of interactions. Requirements: Excellent written and verbal communication skills (English, Hindi, and Malayalam preferred). Strong customer empathy and problem-solving attitude. Prior experience in e-commerce or D2C brand support preferred. Familiarity with tools like WhatsApp Business, Shopify, Zoho or similar CRMs is a plus. Compensation: 💼 CTC: ₹3,00,000 per annum 🎯 Incentives: Performance-based variable pay linked to conversion and satisfaction metrics Why Join Us: At Linen Trail, you’ll be part of a growing digital-first fashion brand redefining quiet luxury in India. You’ll work directly with the founders and have the opportunity to grow into a senior customer experience role.