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Black And White Business Solutions
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License Fulfillment Analyst

License Fulfillment Analyst

Black And White Business Solutions

1 - 3 years

1 - 3 Lacs

Bengaluru

Posted:2 months ago| Platform:

Apply

Skills Required

License Management Microsoft Licensing Software Licensing Licensing Software Asset Management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title :

Must Have Skills :

Able to Handle Inbound & Outbound calls, Customer Emails/Chats, Managing Escalations
Hands-on experience in working on Software License Fulfillment.
Very good understanding of License Provisioning
Problem solving and analytical skills
Customer/Client facing experience
Proficient MS Excel & Preferred Telecom Background.

Good to Have Skills :

Good understanding of License Fulfillment.
Clear written & oral communication skills with internal & external customers.
Sound analytical & interpersonal skills
Strong troubleshooting and diagnosis skills
Training experience will be handy.
Experience in working on Any CRM.

Roles and Responsibilities :

Support Request received on any CRM Tool i.e. related to software license fulfillment.
Validating data received and working with sales, customer and technical team on License Provisioning and customer support cases.
Track progress of request received.
Use existing knowledge base to provide a customer
facing root cause assessment.
Able to handle customer inbound/ outbound call
/chats and respond on time maintaining SLAs.

Location :

CTC Range :

Notice period :

Note :

--
Thanks & Regards,HR DeekshithaStaffing AnalystBlack and White Business Solutions Pvt Ltd Bangalore,Karnataka,INDIA.Direct Number: 8067432404| deekshitha@blackwhite.in | www.blackwhite.in

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