License Fulfillment Analyst

Job Description

Job Title : License Fulfillment Analyst Qualification : Any Graduate Experience : 1+Years Must Have Skills : Able to Handle Inbound & Outbound calls, Customer Emails/Chats, Managing Escalations Hands-on experience in working on Software License Fulfillment. Very good understanding of License Provisioning Problem solving and analytical skills Customer/Client facing experience Proficient MS Excel & Preferred Telecom Background. Good to Have Skills : Good understanding of License Fulfillment. Clear written & oral communication skills with internal & external customers. Sound analytical & interpersonal skills Strong troubleshooting and diagnosis skills Training experience will be handy. Experience in working on Any CRM. Roles and Responsibilities : Support Request received on any CRM Tool i.e. related to software license fulfillment. Validating data received and working with sales, customer and technical team on License Provisioning and customer support cases. Track progress of request received. Use existing knowledge base to provide a customer facing root cause assessment. Able to handle customer inbound/ outbound call /chats and respond on time maintaining SLAs. Location : Bangalore CTC Range : 3.5 lpa (lakh per annum) Notice period : Immediate - 30 Days Shift Timings : US Shift Mode of Interview : Virtual Mode of Work : Hybrid Mode of Hire : Permanent Note : The Process lead role reflects a bridging role between supervision and executive layer. This role is responsible as a subject-matter expert and fulfills any training/knowledge deficiency and documentation in the process. At the same time work along with executive layer as guide and senior member. This role is important from a management perspective as it is the connecting role between people and process. -- Thanks & Regards, HR Janhavi Staffing Analyst Black and White Business Solutions Pvt Ltd Bangalore, Karnataka, INDIA. Direct Number: 8067432498| janhavi@blackwhite.in | www.blackwhite.in