Job
Description
Role Overview: As the Manager, Learning Experience Design at Visa University's Learning Experience Design community, you will play a crucial role in supporting the Global Tech Learning organization. Your main responsibility will be to partner with subject matter experts (SMEs) to develop modern learning solutions that drive business impact and performance, particularly focusing on hands-on coding lab-based learning for software developers, data scientists, engineers, and other technical roles. You will need to demonstrate expertise in human-centered design and designing non-traditional learning solutions for technical audiences that align with a 3E learning solution strategy. Key Responsibilities: - Partner with Tech Learning Team Product Owners and Learning Consultants to design, develop, and support execution of 3E learning experiences for Technical audiences. - Collaborate with SMEs and stakeholders across Visa to understand learning needs, share design best practices, and create effective learning solutions using the latest design principles. - Design and develop innovative and scalable global hands-on learning solutions using modern learning methods to achieve measurable learning results. - Utilize AI technologies to create adaptive, personalized learning experiences. - Create immersive and engaging learning stateful coding lab experiences using a variety of formats and tools such as jupyter notebooks and cloud environments. - Engage with vendors to scale and augment team capacity. - Partner with operations, delivery, business enablement teams, and other project members to ensure seamless implementation of learning solutions. - Share best practices and expertise in learning capabilities, modalities, and tools. - Manage multiple projects in a fast-paced environment while ensuring the design of best-in-class experiences. - Stay updated on industry developments and implement new and innovative learning approaches and technologies. Qualifications: Basic Qualifications: - 10 or more years of relevant work experience with a bachelor's degree or at least 1 year of work experience with an advanced degree (e.g., Masters, MBA, JD, MD). Preferred Qualifications: - Experience with software development, especially Python and common libraries, and the Software Development Lifecycle. - Experience working in a global corporate organization supporting key business functions. - Instructional Design Degree or Certification. - Experience with building technical learning including coding hands-on labs. - Team player with the ability to collaborate with peers, share ideas, and openness to a diverse range of thinking and working. - Experience in using human-centered design principles and instructional design methodologies (e.g., Agile, Design Thinking, etc). - Familiarity with a variety of common learning authoring tools (e.g., Storyline, Rise, Synthesia, Camtasia, etc). - Experience developing labs with Python. - Experience building and deploying AI Agents. - Experience building adaptive game-based learning. - Demonstrated passion for developing holistic learning experiences using persona and mind mapping and prototyping to ideate audience needs. - Ability to create and iterate thoughtful designs considering attention to detail with a keen focus on the user experience and alignment to broader business strategies. - Ability to adapt to change quickly, with enthusiasm and resourcefulness, when tackling unfamiliar tasks, requests, and large transformations. - Intellectually curious with a growth mindset. - Comfortable giving and receiving feedback. - Demonstration of strong written and oral communication skills. - Prioritizes effectively, manages scope creep, and knows when to escalate. - Ability to consult with SMEs within Visa University and broader Visa. - Self-motivated, able to work independently and in cross-functional agile teams, while delivering critical milestones.,
