Lead Trainer - Voice and Accent

Requirements

5+ Years in Voice and Accent Training(BPO/Corporate Preferred)

Strong Command of English with American Neutral accent expertise

Proven Skills in Training delivery, curriculum design and coaching

Experience with LMS, MS Office & Remore Platforms

Flexibility to work US Shifts

Ability to train international clients & Support B2B work flow

Additional Needed

Certification In Voice and Accent Training

Exposure to International Voice Process

Roles and Responsibilites

• Conduct voice and accent training sessions for both new hires and existing employees.

• Train participants on pronunciation, intonation, syllable stress, articulation, grammar, and cultural aspects of communication.

• Assist employees with English language development and improvement of communication skills.

• Coach new hires during pre-process and communication training phases.

• Support ongoing development through on-floor feedback and refresher sessions.

• Calibrate with Quality and Operations teams to promote continuous improvement.

• Customize training content based on individual and team needs.

• Maintain training records, prepare progress reports, and share insights with stakeholders.

• Monitor calls and provide feedback to agents on the floor.

• Stay updated with industry trends and training techniques.

• Create plans of action for the bottom quartile and ensure their advancement along the learning curve.

Job Type: Full-time

Pay: ₹1,000,000.00 - ₹1,100,000.00 per year

Work Location: In person