Posted:1 week ago|
Platform:
Work from Office
Full Time
Overview
The Mastercard Core Payments - Network & Digital Payment Services (part of Product and Engineering) team is looking for a Lead Technical Program Manager to drive delivery to move our eCommerce product and platform strategy forward by consistently innovating and problem-solving. You will manage the implementation of multiple projects/programs ensuring product/engineering strategy goals and requirements are delivered with quality.As Lead TPM, you will interact with product managers, software development managers, developers, and senior leaders across partner teams in the Product and Engineering organization to deliver complex projects and programs. You will define roadmap deliverables, develop program execution plans, align dependencies, track progress, anticipate risks, provide escalation management, make sound trade-off decisions, and balance business needs versus technical constraints.The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset. You are expected to be detail-oriented, with a solid technical background and excellent problem-solving skills.Responsible for planning, execution, and delivery, from inception to completion, for an existing technology product or program.Proactively manages the end-to-end delivery of engineering work though the engineering team and all dependent organizations.Reports on progress, ensuring dependencies are covered.Operates between teams and architectures overseeing the gaps between teams, processes, and systems, while removing all blocking issues leading to a successful deliveryResponsibilitiesPlan and manage a group of related technology projects or activities in a coordinated way from inception through successful deliveryDeep understanding of the design approaches and technologies utilized in your areaFocus on the customer experience, the build and delivery processes and the problems to be solvedWork across multiple scrum teams (may be cross-cutting across products, scrum teams, and/or technologies or work may be vertically focused on a single product or feature set)Align dependent organizations and remove/mitigate all blocking issuesWork directly with external to the organization or external to Mastercard technology providers and customersWork with limited guidance, seeking guidance as needed because the product and delivery strategy is defined. The design is not.Deep understanding of the business and technical requirements for the solutions being builtUnderstand the needs of the engineers and technical operations teams who must build, maintain, and operate the system for the life of the systemRecognize complex designs and propose simplified solutions by working with software design engineers, principals and TPMsHelp customers and the engineering teams make trade-off decisions by considering all of the data including business goals, technical platform strategy, customer experience and maintainability. You identify blocking issues and manage their resolution.Identify, assess, track and mitigate issues and risks at multiple levelsWrite documentation as requiredPartner with industry vendors that provide technology or user experience design components that support our architecture and work with vendors on our implementation plans and roadmaps identifying partnership opportunities to increase our development velocity and our learningsCommunicate role up of project issues and status in a concise, accurate, and professional manner for senior leadership consumption, escalating blocking issues when appropriateCommunicate progress, anticipate bottlenecks, provide escalation management, identify, assess, track and mitigate issues/risks at multiple levelsWork across teams to optimize processesRegularly review metrics and proactively seek out new and improved data/mechanisms for visibility ensuring your program stays aligned with organization objectives
Skills/Abilities
Demonstrated ability to operate with independence and autonomyExperience defining and building cloud-native software products as a platform at scale with a deep understanding of those platforms capabilities and underlying technologies.Demonstrated experience breaking down problems, organizing work, planning sprints, and delivering technical programs in agile delivery models (scrum, Kanban, etc.)Experience working on programs to define and build cloud-native software products as a platform at scaleTechnical capability to effectively solve software engineering challenges, communicate with engineers, scope technical programs, and identify technical risks.Enjoys diving deep to understand of the platforms capabilities and underlying technologies.Knowledge of software engineering best practices, including coding standards, code reviews, source control management, build processes, testing, and operations.Recognize complex designs and propose simplified solutions by working with software design engineers, principals and TPMs.Proven track record of data driven decision-making and applying continuous improvement methodologies across teams.Can debate the delivery strategy with business teams, architects, engineers, and designers Can communicate to executives, peers, and staff with impact, eloquence, and authenticityDemonstrated experience building relationships, partnering with and influencing dependent teams while commanding the respect of the individuals you work with across the organizationHuge plus if you have expertise in Payments, IaaS, PaaS, serverless technology, CI/CD, NoSQL databases, microservices APIs, and distributed systems operations in a DevOps model14+years technical program delivery experience including time developing and testing softwareEducation: Bachelors in engineering, computer science or related discipline.
Mastercard
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