Lead Technical Consultant

Greetings from Synamedia!!!!

With traditional hardware functions and systems increasingly moving to the cloud, it is only a matter of time before content and service providers adopt cloud-based video workflow solutions. The clouds cost, speed and scaling benefits are clear and convincing. However, migrating workflows to the cloud while achieving the same service availability as broadcast live TV is very challenging. That is why you need a service that not only enables you to move to the cloud easily, but also ensures that you avoid pitfalls on the way. Synamedias VN Cloud Managed Service is your answer

Synamedia Video Network Services team is looking for a highly motivated Site Reliability Engineer to join us in this journey in developing, building and operating Synamedia VN Cloud and support the business in efficiency improvements.

Initially focused on AWS , you will have extensive experience in developing, building and operating Serverless applications for MultiCloud vendor support (Azure, AWS, Google)

Responsibilities

• Develop, build, and operate VN Cloud solutions
• Manage VN Cloud Service Requests, Incidents, Problems and Changes
• Determining technical solutions and recommendations and communicating them to customers
• Analysing technical problems
• Resolution of customer tickets
• Updating product technical knowledge bases.
• Develop software to automate repetitive tasks and reduce manual intervention
• Create tools and scripts to improve system reliability and performance
• Implement monitoring solutions to detect and respond to system anomalies
• Document processes, incidents, and solutions to build a knowledge base
• Define key metrics for measuring Cloud infrastructure usage efficiency and develop cost visualisation tools at both Infrastructure and Kubernetes levels
• Develop automation tools and policies to improve Cloud infrastructure usage
• This is a hands-on role, requiring the following skills:
• 5+ years Devops working experience
• Strong understanding of cloud platforms (AWS, Azure, GCP) and containerization technologies (Docker, Kubernetes )
• Prometheus, Monitoring and cost modelling at container level
• Proficiency in Python
• Understand Serverless computing concepts (required)
• Experience of CI/CD concepts and building CI/CD pipelines
• Understand how to use Git in a distributed team
• Cloud certification (very desirable)
• Understanding of common monitoring tools such as ELK, Sensu, Grafana, Prometheus, Cloudhealth

Relationships:

• Builds strong team relationships with other DevOps Engineers. Enjoys sharing knowledge. Effectively troubleshoots problems both alone and as part of a team, depending on the nature of the incident.
• Builds strong relationships with Video Network Professional and Technical Services
• Builds strong relationships with Video Network Cloud Engineering
• Connects directly with Synamedia customers and builds effective working relationships while solving their issues. Manages customer expectations and always aims to leave the customers feeling valued and overall positive about Synamedia.

Deliverables:

• Deployment of Solution in POC /Production/Staging Environment
• Customer Onboarding
• Provide technical support to partners and/or customers for Synamedia technologies, products, and/or solutions.
• Typically, be responsible for resolving moderately to highly complex technical problems, depending on the customers' need.
• Simulate technical problems in lab environment.
• Share your knowledge with other people in writing technical documents and enlarge the knowledge database.
• Provide internal and/or external technical presentations (cross-training)
• Work with several teams (e.g. engineering/sales) to achieve our common goals to solve customer problems and enhance our products.
• Work closely with your colleagues to achieve common goals.
• Strive to technical excellence and expertise

Travel / Shifts:

• Occasional travel to customer / meeting / training possible
• Job holders will provide regular weekend support

Must have:

• Knowledge of basic principles of system, network, storage, database, security, etc.
• Proficient computer skills, familiar with Microsoft, Linux, experience with TCP/IP network (CCNA or equivalent)
• Hands-on experience working with Linux, including installation and debug
• Familiar with AWS, GCE, or Azure
• Experience with cloud platform, KVM, Xen, OpenStack, VMware - virtualization
• Experience with Elasticsearch, Logstash, Kibana ELK stack
• Experience with Kubernetes / Docker
• Understanding of configuration and use of MySQL, PL/pgSQL, Oracle, MongoDB or other databases

Advantageous / Skills to be learned:

• Video technology: Digital TV, VoD, MPEG, ABR, MPEG-DASH, HLS, Cloud DVR etc.
• Routing Protocols: CCNP equivalent knowledge or higher in IP networking
• Scripting: example Python, Perl, bash
• Knowledge of monitoring tools: SNMP, northbound interface, Linux monitoring, MMS (MongoDB Management Services)

Language Skills:

• Fluent English speaker (essential)

Soft Skills:

• Analytical and troubleshooting skills
• Eager to learn. Technical aptitude to assimilate new learning quickly (essential)
• Excellent written and verbal communication skills (essential)
• Flexible: Very able to adapt to a changing environment (essential)
• Able to take initiative and drive change (essential)
• Performs well under pressure and in disruptive environments where priorities can change in response to customer demand (essential)
• Capacity and passion to help customers. Good customer engagement (essential)
• Industry or Sector Experience:

Prior experience in a DevOps / technical support capacity (essential)

Prior experience of high-level technical problem solving (essential)

Education:

• Bachelors in computer studies or engineering or equivalent (essential)
• Other relevant technical certification (advantageous)

Growth Opportunities

When welcoming new talent into the team, we are always looking for opportunities to bring in new ideas, those who ask challenging questions and have the curiosity to learn. These qualities are important to us as we nurture a culture of innovation, seize more opportunities to partner with our customers and make a difference as we transform the future of video. To further support your growth and that of our talent pool, Synamedia offers an exhaustive library of skill enhancement resources from AWS, SkillSoft and other partners to help you upskill while on the job. Be it data analytics that picks your brain or content creation, theres something for every kind of mind.

Benefits and Perks

• Flexible working arrangements.
• Competitive pay hikes and bonus packages.
• Skill enhancement and growth opportunities.
• Equal opportunity employment.
• Health and wellbeing programmes.
• Collaborative work with a truly global team.