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Lead Staff Engineer - IT

Lead Staff Engineer - IT

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

R1 RCM

3 - 7 years

10 - 15 Lacs

Chennai

Posted:8 hours ago| Platform:

Apply

Skills Required

information technology javascript troubleshooting html api c# css python project management pharmaceutical business analysis networking jquery sql server sql technical support java

Work Mode

Work from Office

Job Type

Full Time

Job Description

Core Responsibilities:

Day to day support and maintenance of Genesys PureCloud Solutions

MACD on Genesys , including call flows , SIP trunks etc

Act as L3 support during issues and drive towards resolution

Work with various internal / external application team on integrating their platform with Genesys

Migration and implementation of Genesys PureCloud Solution

Monitor project progress and adjust as necessary to ensure successful project delivery.

Creation of Documentation and Knowledge base

Responsible for managing incident and service requests

Manage and coordinate team activities, working closely with different support groups.

Conduct regular reviews of the platform to ensure optimal performance and user satisfaction.

Act as the primary point of contact for stakeholders regarding Genesys PureCloud projects.

Skills and Experience:

Hands on experience on troubleshooting Genesys PureCloud solutions

Good knowledge on APIs and integrating with 3rd party applications.

Experience on migration and implementation of Genesys PureCloud

Strong understanding on business requirements and ability to convert to solutions.

Knowledge on Call flows, Inbound, Outbound Campaigns, Call Recordings and Call Monitoring

Good knowledge on Gateway configuration and Genesys SIP Trucking and Dial Plans.

Able to troubleshoot and identify the root causes via reading logs and other Genesys tools for troubleshooting.

Can explain the issue clearly to the Vendor and provide necessary information correctly if the Vendors need it

Knowledge on network routing ,VOIP Protocols, SIP Responses, Handshake communication etc.

We offer:R1 is changing healthcare by infusing operational discipline and proprietary technology in HEALTCARE financial processes. We are an industry leader; we are the only independent organization with a comprehensive service and technology offering for HEALTCARE revenue cycle management, and we have achieved leading outcomes for our customers. A fast paced, growing organization that will keep you on your toes with new ideas, changes and opportunities to learn and grow in abundance. A customer base with domestic locations plus international operations, allowing for travel for certain roles. A culture of innovation, driving customer success so they can focus on improving patient care and on giving back to the community. A Total Rewards package including competitive compensation programs with base salary and bonus opportunity, the ability to choose from a variety of healthcare/dental/vision programs that are primarily funded by R1, work life balance with paid time off for vacations, illness and volunteering, 401k program with company match and much more!Sound like youLets talk!About R1RCM:R1 is a leading provider of revenue cycle services and Physician Advisory Services to healthcare providers. R1s mission is to help healthcare providers strengthen their financial stability so they can deliver better care at a more affordable cost to the communities they serve, increasing healthcare access for all. R1s distinctive operating model includes people, processes, and sophisticated integrated technology/analytics that help customers realize sustainable improvements in their operating margins and improve the satisfaction of their patients, physicians, and staff. R1s customers typically are multi-HEALTCARE systems, including faith-based or community healthcare systems, academic medical centers and independent ambulatory clinics, and their affiliated physician practice groups.
Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visitr1rcm.comVisit us on Facebook

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R1 RCM

Healthcare Revenue Cycle Management

Naperville

Over 4,000 Employees

479 Jobs

Key People

Joe Flanagan

CEO
Cynthia Chmielewski

CFO
John D. Kelly

Chief Technology Officer

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Lead Staff Engineer - IT