Lead Specialist TCOM Guest Services

As a Lead Specialist in Guest Services at Target, your role is crucial in providing a branded experience to every guest contact. Here's what you can expect in this position: **Role Overview:** You will engage guests via the Guest Services platform to deepen relationships, drive loyalty, and increase sales. Your responsibilities include resolving guest concerns courteously and efficiently, utilizing excellent guest service skills, a strong work ethic, and integrity. You will be empowered to make decisions, learn new technology, and solve problems using all available resources. **Key Responsibilities:** - Engage guests to deepen relationships and drive loyalty - Resolve guest concerns in a courteous and helpful manner - Interact with teams across Target to resolve guest issues promptly - Identify, evaluate, and communicate guest trends to leadership - Maintain department performance standards and goals - Understand policies and procedures to ensure compliance - Work in a multi-channel environment and prioritize work accordingly - Adapt quickly to changing business needs - Maintain professionalism in interactions both internally and externally **Qualifications Required:** - Bachelors Degree from an Accredited University - 1 to 3 years of previous customer service experience, preferably in a Chat/E-mail environment - Ability to interact professionally with guests, team members, and internal business partners - Excellent verbal and written communication skills - Experience in dealing with escalated guest complaints - Ability to use various information sources to resolve guest issues - Open to working in 24/7 shifts, preferably in US time zones - Demonstrated readiness to excel in high-pressure environments Please note that job duties may change based on business needs. If you are ready to excel in a fast-paced service center environment and contribute to Target's guest service excellence, this role may be a perfect fit for you.,