Lead Software Implementation Analyst

As a Lead Software Implementation Analyst at our company, you will play a crucial role in anchoring the implementation of Capillary's healthcare loyalty platform. Your responsibilities will involve a combination of hands-on configuration tasks and leadership duties, including managing analysts, driving structured execution, and ensuring high-quality delivery at scale. You will have the opportunity to work closely with large enterprise clients, guiding them through complex implementations while also mentoring a team of implementation analysts. - **Team & Project Leadership:** - Lead a small team of analysts to execute multiple concurrent client implementations efficiently and with accountability. - Set up structured implementation plans, define roles and responsibilities, and ensure adherence to delivery milestones. - Foster a culture of continuous improvement, ownership, and knowledge sharing within the team. - **Client Engagement & Delivery Excellence:** - Act as the primary implementation lead for high-value or complex clients. - Collaborate with senior client stakeholders to understand objectives, align expectations, and drive successful adoption. - Proactively address client escalations, provide solutions, and ensure a positive experience across the onboarding journey. - **Configuration & Solution Design:** - Translate business requirements into scalable configurations using Capillary's proprietary tools and APIs. - Validate end-to-end system behavior through testing and ensure robustness, compliance, and accuracy in the final delivery. - **Data Integration & Quality Management:** - Oversee data ingestion, cleansing, mapping, and validation for loyalty program launches. - Partner with Engineering and QA teams to troubleshoot data or logic issues across different environments. - **Operational Discipline & Documentation:** - Drive clear and auditable documentation of configuration logic, timelines, and decision points. - Implement internal checklists and review frameworks to ensure delivery quality and consistency. - **Scalability & Continuous Improvement:** - Identify opportunities to automate or templatize implementation components. - Influence improvements to tooling, processes, and internal training based on learnings from delivery cycles. **Required Qualifications:** - **Technical Skills:** - Strong foundation in system configuration, data handling, and software integration (REST APIs, data flows, etc.). - Comfortable working with data in Excel, SQL, or BI tools like Power BI, Looker, etc. - Familiarity with cloud platforms (AWS, Azure, or GCP) and modern data architecture. - **Leadership & Professional Skills:** - Proven ability to lead and grow small teams while maintaining high delivery standards. - Demonstrated experience in managing large or complex client implementations in a SaaS/product setup. - Strong critical thinking, structured problem-solving, and communication skills. - Ability to operate with clarity in high-pressure or fast-paced environments. - **Experience & Education:** - 5-8 years of experience in software implementation, configuration, or solution delivery roles. - At least 2 years in a lead role, managing people or leading enterprise-scale implementation efforts. - Bachelor's degree in Engineering, Computer Science, Information Systems, or a related technical discipline.,