Company Description
Sutherland is looking for a self-motivated, team-oriented and career-oriented person to join us as a Customer Support & Sales - Chat Consultant. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!Invoice Processing
- Handle the Blocked/Parked resolutions
- Update AP GL tracker for resolution required from the GL Team
- Statement Reconciliations
- GRIR Query Resolution
- Execution of Vendor Payment runs
- Process all invoices assigned within the required Turn-Around-Time
- Reversals and corrections of incorrect posted invoices
Payments
- Creating Payment Proposal as per the schedule after performing Duplicate Invoice Report
- Performing audit for payment proposal list and payment exception list
- Getting the identified errors corrected for final payments list approval from market before completing it
- Downloading the payment file from an ERP and uploading it into the right banking website with correct value date to arrange the same for authorization before the cut-off time
- Forecasting the payment value to treasury team
- Maintain Payment Transit Evidence for audit compliance
- Verifying the emergency manual payments before sending it to market for approval and manager to sign-off for immediate payment and forecasting
- Performing Intercompany netting activities before the settlement day for its successful uploading in the intra-netting website for correct net-off values
- Having a track of all payment deviations i.e. reject, refund and return to follow-up with CRC to contact vendor and get their bank details corrected by Vendor Master Team
Vendor Master
- Handling Urgent Requests ? Track all the Work-in-progress creations/modifications in the follow up tracker
- Research and Setup/Update/edit vendor accounts in the System
- Follow up with the requester/vendor for discrepancy
- Track all the Work-in-progress creations/modifications in the follow up tracker
CRC
- Handle Customer Queries on email and via Phone calls
- Research queries and respond to customers in an appropriate manner
- Following on aged cases for timely resolution
- Researching & responding the newly assigned emails
- Creating cases for the Emails received
Overall
- Contribute to Service Level Agreement by achieving stated productivity and accuracy goals on a daily basis
- Track and report Service Level Agreement (SLA)
- Acting as a backup to the Team lead as and when required
- Perform Quality checks as per the agreed criteria
- Participate in Quality and Continuous improvement initiatives
- Create and publish Management Reports
- Active participation in Learning & Developments
- Ensure that Standard Operating Procedure (SOP) Manuel is updated as in when there are process change
- Month End Closer/Year End Closer activities to be performed based on the schedule
- Coordinating with external clients and internal stakeholders via email to resolve the issues
- Explore for continuous process improvements and share best practices across teams
Qualifications
- Has worked in BPO industry in the AP programme
- Technical expertise: Expertise in handling functions on an ERP platform
- Ability to provide exceptional customer experience
- Ability to understand & analyze an issue or problem and to develop & suggest corrective actions
- Good interpersonal skills and team player
- Strong communication skills (verbal and written, strong command of English language)
- Understanding of accounting concepts and principles
- Working knowledge and experience on ERP systems
- Target oriented with strong focus on meeting SLA commitments
- Eye for detail and accuracy, must be fluent in reading, writing and speaking in Spanish language.
Additional Information
All your information will be kept confidential according to EEO guidelines.
